Patient Experience/ Medical Assistant
Patient Experience/ Medical Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
About us
LifeMD is a leader in virtual primary care headquartered in NYC and were redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine laboratory services and pharmacy solutions serving over 200 conditions across all 50 states.
At the heart of this transformation is our team of 50 talented developers engineers and tech innovators building state-of-the-art systems that make healthcare smarter faster and more accessible. From architecting scalable backend systems to crafting intuitive user experiences we are pushing boundaries every day.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023) LifeMD is not just a healthcare companyits a tech company revolutionizing healthcare.
If youre passionate about building impactful technology solving complex challenges and seeing your code change lives LifeMD is the place to grow innovate and make a difference.
Join us and lets build the future of healthcaretogether.
About the Role
The Patient Experience/ Medical Assistant plays an essential role in delivering a high-quality personalized experience to patients throughout their care journey. This position is responsible for providing comprehensive administrative and clinical support across key patient touchpointsfrom onboarding and scheduling to lab coordination and prescription assistance. The ideal candidate will demonstrate strong communication skills clinical awareness and adaptability to support a wide range of patient needs while ensuring alignment with LifeMDs mission of exceptional care.
About Key Responsibilities
Facilitate smooth patient onboarding following completion of payment including initiating patient communication and platform access (EMR and patient community)
Coordinate provider and dietitian appointments ensuring timely scheduling based on program milestones and lab results
Support lab and functional test coordination including order placement requisition delivery and tracking patient compliance and results
Monitor and manage ongoing patient communications providing clear accurate and supportive responses across various channels
Assist with prescription workflows including refill tracking coordination with compounding pharmacies and ensuring patients have access to necessary supplies
Maintain detailed records of patient status and tasks in internal systems (ClickUp Healthie) ensuring up-to-date tracking throughout the patient lifecycle
Collaborate with internal teams and providers to ensure a seamless patient experience across all stages of care
Requirements
Basic Qualifications:
- 2 years of experience in healthcare coordination patient support or a related field
- Experience working with EMRs lab ordering systems and healthcare task platforms
Preferred Qualifications:
- Certified Medical Assistant or equivalent clinical experience
- Strong organizational and multitasking skills with attention to detail
- Excellent written and verbal communication skills
- Ability to adapt in a fast-paced evolving healthcare environment
Benefits
- Pay: $27.00/hour
- Health Care Plan (Medical Dental & Vision)
- Paid Time Off (Vacation Sick & Public Holidays)
- Training & Development
Employment Type
Hourly
