Capability Lead - Contact Centre Technology
Capability Lead - Contact Centre Technology
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Job Description
Job Description
Capability / Practice Lead Voice & Contact Centre Technology 120 140k Bonus Benefits London based & Hybrid / Home working
Do you have deep expertise in contact centre technology and the ambition to build and lead a consulting practice from scratch An established Microsoft Gold Partner is launching a new business stream and is looking for a capable leader to take full ownership of it.
Youll be joining a highly credible Microsoft Technology Partner with successful practices across Microsoft Enterprise Systems (ERP/CRM) Microsoft Cloud and Managed Services. Now theyre expanding into the contact centre space aiming to develop a managed service offering built around Microsoft technology and they need someone to drive this vision from the ground up.
This is a rare opportunity to shape a new practice defining the go-to-market strategy building the technical service offering hiring and leading a team and working closely with sales delivery and product teams to embed contact centre capabilities into the wider business proposition.
Youll need a strong awareness of the contact centre and telecoms landscape ideally having worked across a mix of communication platforms and technologies such as chat voice IVR NICE Genesys Cisco Avaya and others.
Youll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected delivered and managed in enterprise environments. Your experience might come from a vendor systems integrator or consultancy and youll likely be familiar with cloud platforms like Azure as well as hybrid voice infrastructure and integrations with Microsoft Teams and Dynamics 365.
Salary circa 120-140k bonus. There is a London office and the role can largely be based at home.
If you want to build and lead a practice from the ground up please apply.
Employment Type
Full-Time
