Change Manager (AVP) - Toronto
Change Manager (AVP) - Toronto
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Job Description
Job Description: Change Manager
Location: Toronto ON
About the Role: We are seeking an experienced Change Manager to join Client Experience (CX) to lead and execute change management initiatives across our organization. The ideal candidate will have a proven track record of successfully implementing large-scale technological transformations while ensuring smooth adoption and minimal business disruption.
Required Experience: 6-8 years
Responsibilities
Key Responsibilities:
- Develop and implement comprehensive change management strategies and plans for large-scale implementations including Salesforce and ERP projects
- Lead stakeholder analysis impact assessments and readiness assessments
- Create and execute communication plans to ensure effective messaging across all organizational levels
- Partner with project teams leadership and key stakeholders to drive adoption and engagement
- Monitor and report on change management metrics and progress
- Coach leaders and employees through organizational transitions
- Identify and mitigate resistance to change
- Document lessons learned and best practices
- Implement and develop a network of change agents
Qualifications
Required Qualifications:
- Bachelors degree in business HR Communications or related field
- 6-8 years of experience in organizational change management
- Prosci Change Management Certification or additional change management certifications (CCMP ACMP)
- Demonstrated experience with Salesforce implementations and/or large-scale ERP
- Strong project management skills
- Excellent verbal and written communication abilities
- Proven track record of successful change initiative implementation
Required Competencies:
- Growth mindset with a passion for continuous learning
- Strong analytical and problem-solving skills
- Excellent facilitation and presentation abilities
- Strategic thinking and planning capabilities
- Strong leadership and influence skills
- Results-oriented with strong attention to detail
- Adaptability and flexibility in dynamic environments
What We Offer:
- Competitive salary and benefits package
- Professional development opportunities
- Collaborative work environment
- Hybrid work arrangement
- Health and wellness benefits
- RRSP matching program
- Career advancement opportunities
If you are passionate about driving organizational change and have a proven track record of successful large-scale implementations we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and achievements.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Exec
Employment Type
Full-Time
