Specialist Concur Compleat Amadeus Smart Flows
Specialist Concur Compleat Amadeus Smart Flows
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Job Description
Job Title: Specialist Concur Compleat & Amadeus Smart Flows
Locations: Pune Gurgaon
Timings: US Shift
Job Description:
We are seeking a highly skilled Specialist Concur Compleat & Amadeus Smart Flows to join our team. This role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows focusing on increasing productivity in agent workflow processes end-to-end automation client services and operational quality assurance.This position reports to the Director of Automation.
Job Responsibilities:
Receive review and process service requests from various internal and external departments.
Gather business requirements from key stakeholders and translate them into a functional Statement of Work.
Analyze new and existing programming requests and provide expert support.
Write routines and business rules test debug document and deploy new and modified code to quality control applications.
Participate in code reviews to ensure adherence to standards and specifications.
Monitor processes for expected performance and respond to errors and emergency issues.
Assume on-call responsibilities as required.
Manage projects across departments & systems to ensure timely delivery and appropriate tracking.
Provide recommendations for optimization of automation features operational processes and standardization to improve efficiency.
Communicate regularly and effectively on project statuses and manage stakeholder expectations appropriately.
Required Skills:
Expert knowledge in scripting and working with Concur Compleat and Amadeus Smart Flows.
Strong understanding of Amadeus GDS.
Basic working knowledge of online travel booking tools.
Strong teamwork and interpersonal skills.
Excellent verbal and written communication skills.
Ability to work independently and deliver high-quality results on time.
Experience & Education Requirements:
5 years of relevant experience.
Graduate in any field preferably Computer Science or Engineering.
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Employment Type
Full Time
