Associate - Program Coordinator
Associate - Program Coordinator
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Job Description
Why IIDE
About the Role
As the Associate - Program Coordinator for the Online Program at IIDE you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms coordinating with trainers and students ensuring proper utilization of the Learning Management System (LMS) and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring.
What Youll Do
Classroom Setup and Management
Coordinate and set up online and hybrid classrooms to ensure seamless sessions.
Manage trainer schedules using Google calendars to optimize availability and coordination.
LMS and Reporting
Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students.
Generate analyze and present reports on course progress and other key metrics to management.
Student Orientation and Coordination
Conduct virtual orientation sessions to familiarize students with the program LMS and support tools.
Serve as the primary point of contact for students resolving queries via CRM calls emails and WhatsApp.
Industry Engagement
Coordinate with industry professionals for guest sessions enhancing the learning experience.
Act as a support liaison for trainers addressing any program-related concerns.
Course Monitoring
Track and ensure course progress aligns with predefined schedules and quality benchmarks.
Communicate updates about schedules deadlines and program details effectively to trainers and students.
CSAT and NPS Monitoring
Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas.
Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals.
SOP Compliance and Moderation
Ensure all program activities align with predefined Standard Operating Procedures (SOPs).
Assist in the moderation of final course results and oversee the generation of mark sheets.
Data Management
Follow up on the NSDC portal for accurate data uploads and certificate generation.
Analyze and compile feedback and statistical data presenting detailed reports weekly and monthly.
Who You Are
Must-Have
Minimum 2 years of experience in program coordination student operations or a related role.
Excellent communication skills both written and spoken (English).
Proficiency in Google Workspace (Sheets Docs GDS etc.).
Knowledge of tools like WhatsApp Messenger Zoom and email automation tools (GMass Mail Merge or MailChimp) is a plus.
Proficient LinkedIn user for professional outreach.
Qualification
Graduation/Postgraduate degree in any stream.
Strong written and verbal communication skills in English.
Should Have
Experience in student coordination or educational operations is desirable.
Nice to Have
Additional experiences or skills in educational management or operations.
Certifications or training that could enhance performance in the role.
Communication Skills , Event management skills
Employment Type
Full Time
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
