QSSR-GROUPE DUVAL-SHOPPING MALL GENERAL MANAGER
QSSR-GROUPE DUVAL-SHOPPING MALL GENERAL MANAGER
Posted on :
06-06-2025
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1 Vacancy
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Job Description
OVERALL MISSION
The Shopping Mall General Manager will be responsible for the operational technical real estate and environmental management of the entire site acting as the owner s representative and ensuring the mall is run efficiently and effectively.
He/she will be in charge of:
- Coordinating all internal teams and external service providers
- Managing relationships with tenants
- Overseeing the proper functioning of all technical equipment
- Acting as the Environmental & Social (E&S) focal point on site in collaboration with the designated E&S
Coordinator.
KEY RESPONSIBILITIES
1. Operational & Technical Management
- Supervise services: cleaning maintenance security reception landscaping etc.
- Plan and oversee fire evacuation drills (twice a year)
- Conduct regular site inspections (car parks technical rooms common areas)
- Ensure proper functioning of key systems: HVAC lighting plumbing intercoms etc.
- Monitor and follow up on technical works and interventions on site
2. Tenant Relations & Site Operations
- Act as the main point of contact for tenants and users
- Handle urgent or specific tenant requests
- Organize move-ins and property inspections
- Maintain accurate records and site management documentation
- Ensure a high level of service quality for both tenants and visitors
3. Administrative Management & Reporting
- Report to the Asset Management team through structured weekly reports
- Track performance indicators and manage operating expenses
- Keep detailed logs of incidents interventions and key decisions
4. Compliance Safety & E&S
- Take all necessary measures to ensure the safety of people and property
- Anticipate weather-related events or operational risks
- Ensure compliance with legal social environmental and governance (ESG) standards
- Serve as the E&S focal point for the project in collaboration with the dedicated E&S Coordinator ensuring adherence to performance frameworks (e.g. IFC standards local regulations environmental and social management plan)
- Participate in internal and external E&S audits support awareness initiatives and ensure follow-up on commitments
Requirements
Technical & Soft Skills
- Strong real estate expertise (asset management property law OHADA technical operations)
- Excellent organizational analytical and coordination skills
- Strong interpersonal and communication abilities; diplomacy and conflict resolution
- Solid understanding of Environmental & Social issues in infrastructure projects
- Proficiency in common IT tools (Excel Outlook facility/property management software)
- Ability to work under pressure with autonomy and attention to detail
Education & Experience
- Minimum Bachelors degree (real estate hospitality management engineering or related field)
- At least 10 years of experience managing shopping malls hotels or large real estate assets
- Experience in Africa or in multicultural environments is a strong advantage
Employment Type
Full Time
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