Manager, Loan Servicing
Manager, Loan Servicing
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Job Description
As a Manager Loan Servicing youll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will oversee the Loan Servicing Team (10 member) to ensure the performance and productivity standards are achieved. This leadership role will be critical in the growth of team members and departments success. You will be involved in the recruiting training coaching and payroll processes when necessary. You will participate in the ongoing development and implementation of processes and procedures.
What youll do:
Analyze and investigate department performance and make adjustments accordingly to meet short and long-term company initiatives
Identify coaching and development plans for assigned employees within the contact center
Partner with Workforce Management to assist with scheduling forecasting and capacity planning needs
Collaborate with other peers and senior management across multiple teams to implement initiatives and develop creative solutions to drive customer retention
Assist with recruiting and staffing of new team members
Oversee employee reviews and coaching as well as oversee payroll accuracy
Develop recurring training initiatives and provide direction to the curriculum design and execution of training material
Facilitate department meetings and provide regular business updates with recommended initiatives for change to senior and executive leaders
Perform other related duties as required and assigned
Qualifications :
3 years in a call center leadership position with priority given to those with Loan Servicing experience
Previous experience overseeing service levels
Experience in managing phone and email customer interactions
Strong proficiency of Microsoft Office
Excellent communication and presentation skills
Schedule flexibility to meet business needs
Strong understanding of Workforce Management and capacity planning preferred
Bachelors degree preferred (or equivalent work experience)
Additional Information :
- Oracle job title: Manager Loan Servicing
- Hiring Manager: Josh Hill
- Pay Grade: Annual Salary Quarterly bonus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
