ITSM Change Manager

Main responsibilities:

Change Management:
 

• Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the companys success.
• Strategic and Operational lead of Global Change management with a structured methodology/process.
• Ensure process documents and training materials are available and fully up-to-date;
• Enforce process adoption is in place and non-compliance is addressed actioned for improvement and brought to Managements attention
• Maintaining the change schedule and DT&A Maintenance weekends
• Coordinating interfaces between change management and other processes
• Reviewing and improving specific categories of RFC
• Planning scheduling managing and chairing CAB meetings
• Formally authorizing changes at agreed points in the change lifecycle
• Providing coaching and training to employees at all levels.
• Ensure the report is diligently done in the due date giving in-depth visibility on the area of support and responsibilities
• Incident and Problem management related tasks 

Qualifications :

Experience:

• Minimum 5 years of experience in a Service Management - Change Management SME and leadership role.
• 3 years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
• Minimum 3 years in ITIL process-driven organization
• 3 years of experience with at least two of the following IT areas; IT Network Operations IT Active Directory MS Exchange Data Center Operations Cloud Computing Security Operations or DevOps
• Experience working non-standard hours weekends and public holidays including on-call
• Experience coordinating activities that involve cross-team of internal/external contacts
• Fluency in English

Other skills and competencies:
 

• Deep knowledge and understanding of IT operational technologies including servers routers switches and operating systems Amazon and Microsoft cloud environment etc.
• ITIL v3 or 4 certified (Advanced/Expert)
• Excellent working knowledge of Incident Problem and Change Management principles techniques & tools.
• IT Process Optimization
• Escalation & Stakeholder management skills
• Customer obsessed with demonstrated strong analytical mindset and critical thinking.
• Consciously develops influence strategies
• Action oriented with a demonstrated ability to drive issues to permanent resolution
• Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
• Able to negotiate in difficult situations to reach a successful conclusion
• Possess passion and interest in enhancing the customer experience
• Able to set priorities pursue multiple threads at the same time accurately reflect current state and drive towards desired state
• Develops and maintains good working relationships with others. Recognizes different values and styles and respects others unique characteristics or strengths

Additional Information :

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity equity and inclusion.

LDC encourages diversity supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value both for our business and for other value chain stakeholders: our people our business partners the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• 25 annual paid leave
   
• Flexible working hours
   
• Food vouchers
   
• Transportation allowance
   
• Additional medical & dental insurance
   
• Life insurance
   
• Sports card with 90/10 coverage
   
• Various learning & development opportunities
   
• Yearly performance evaluation plans
   
• Social clubs & Wellbeing initiatives
   
• Team buildings & social events
   
• Employee Referral Program

Remote Work :

No

Employment Type :

Full-time