Bilingual (English/Spanish) Customer Service Representative
Bilingual (English/Spanish) Customer Service Representative
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Job Description
As a Bilingual Associate Product Consultant supporting Moen you are the voice of the branddelivering a consumer experience that fosters trust and brand loyalty. After completing over 200 hours of paid virtual training you will support consumers across the U.S. and U.S. territories with questions related to product use installation and warranty needs all from the comfort of your home.
Before you begin independently supporting consumers youll be paired with a tenured team member to ensure you are confident and set up for long-term success in your new role.
This is a full-time hourly position with a starting pay of $18/hour plus eligibility for both monthly and annual bonus programs. You will receive full benefits from day one including medical dental vision 401(k) with company match profit sharing generous paid time off and Moen product discounts. Moen also offers exclusive access to a self-led career development program tied to advancement and pay increases.
At FBIN we value individuals who can Think Fast using critical thinking and product expertise to provide real-time solutions to consumer inquiries. Youll Work It Together by collaborating with teammates and contributing to a high-performance virtual environment. Youll also Make the Hard Call by balancing customer satisfaction with business needs all while maintaining professionalism and empathy.
POSITION LOCATION:
This position is 100% remote. Candidates must have a quiet disturbance-free work area and a reliable high-speed internet connection that meets minimum download/upload speed requirements. Equipment will be provided.
Our next paid training class begins August 4 2025. Training is MondayFriday 9:00 AM5:30 PM EST. After training youll join our rotating shift schedule between 8:00 AM7:00 PM ET.
WHAT YOU WILL BE DOING:
- Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.
- Provide empathetic solution-oriented support for product technical and warranty issues.
- Use tools and product knowledge to identify the right solutions for consumers guiding them through repair or installation processes.
- Maintain composure and professionalism while handling a high volume of diverse inquiries.
- Balance positive customer outcomes with company policies working toward win-win resolutions.
- Accurately document call details product issues and troubleshooting steps.
- Meet daily performance expectations in service quality call efficiency and productivity.
- Contribute to team goals and participate in ongoing learning opportunities.
- Perform additional assignments or projects as needed.
Qualifications :
- High school diploma or equivalent required.
- Minimum 2 years of experience in a contact center or fast-paced customer service role.
- Fluent in both English and Spanish.
- Excellent verbal and written communication skills.
- Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word); Microsoft Teams experience is a plus.
- Able to focus in a remote structured work environment with minimal distractions.
- Must meet internet and workspace requirements and comply with remote work policies.
- Must pass a background check and drug screen.
PREFERRED QUALIFICATIONS:
- Associates or Bachelors degree.
- Experience with ERP systems (SAP Oracle etc.).
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $31K USD - $44K USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive pla
At Fortune Brands Innovations we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility / adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water outdoors and security. We have an impressive track record of strong financial results market outperformance and growth which translates into career and professional growth opportunities for associates. Please visit our website at to learn more.
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
