Manager - File Review
Manager - File Review
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Job Description
Whats In It For You
- Competitive salary
- We are globally hybrid with 2 days in office (please check the specifics for this role during interview process)
- Flexible working hours
- Private PensionPlan fully paid by the company after probation
- Private medical insurance with Catastrophe cover fully paid by the company
- Employee recognition program and spot bonuses
Purpose of the Job
Compliance and data quality are at the core of Ocorians commitment and the holder of this role will co-lead in the transformation in how and how well this commitment is achieved. The holder of this role will work with the Head of Global File Reviews to lead development and expansion of the Mauritius global file review and data management team to create a global centre of excellence to drive the global quality of file reviews data quality and to improve the compliance outcomes.
They will interact with all levels across the organisation to transform the Ocorian file review landscape and achievement of the project and business as usual objectives. The role holder will plan and organise file review and data management work and take a lead in stakeholder communication.
This role involves actively managing and coaching a team implement and monitor a performance culture daily work planning and actively liaising internationally with jurisdictional client administrators directors and service line representatives to ensure the timely delivery of an appropriate output in accordance with each of the programme deadlines.
The role also includes managing client communication that involves both direct and indirect interactions with clients either directly or in collaboration with the relevant client teams.
Main Responsibilities
Ensuring world class client service delivery:
- Responsible for the accuracy excellence of service and the timeliness of all deliverables within the global file review team.
- Build a strong service delivery relationship with each employee and stakeholder and ensure that adequate and qualified staff members are always available to handle service matters.
- Together with the Head of Global File Reviews hold regular (weekly and/or) business / service meetings ensuring delivery of pre-agreed quality and quantity of services.
- Act as a first point of escalation to resolve service issues and problems.
Enhancing Operational Excellence:
- Own the global file review and data management process and be able to provide quality assurance at all times.
- Provide assistance for the transition of the file review and data management service from abroad to Mauritius within given deadlines.
- Manage pro-actively the end-to-end delivery of complex global file review and remediation process which includes:
- Manage the day-to-day operational process and planning of file review and remediation cases
- Ensure timely completion of review remediation sign off
- Escalation where necessary to ensure no unnecessary delays
- The role will drive delivery of key activities and lead coordination of processes to deliver the MI information to stakeholders and the team.
- Ensure that all appropriate mitigation and performance improvement measures are in place and organize all regular tasks to support the delivery route.
- Provide clear recommendations and reasoning solutions to help improve the process workflow and develop understanding of programme approaches and their complexities.
- Ensure the team gradually solves any file review and data management backlogs (if any).
People and Culture:
- Act as a leader to motivate and coach staff members and ensure they are fully engaged in their work.
- Train and impart knowledge to staff members on all tasks and processes.
- Carry out performance appraisal and monitoring and provide feedback to staff members as and when required.
- Live the values of the company and ensure that staff members are abiding to these values.
#LI-EM1
#LI-Hybrid
Qualifications :
- Degree holder in Law/Management/ Finance.
- Professional qualification is desirable (e.g. ICSA ICA or ACAMS).
Knowledge Skills and Experience
- Have a minimum of 8 years of relevant working experience with at least 5 years of experience in managing/leading a substantial team
- Proven experience in managing and leading high performing teams to deliver complex work to high standards
- Experience in compliance activity with the passion to maintain hands on involvement in completion of tasks and leadership of teams
- Able to use technology to drive change and process improvement
- Literate in Excel (vlookups filtering pivot tables)
- Strong project planning and delivery model timelines
Competencies
- Able to handle complexity without losing effectiveness
- Excellent interpersonal and communication skills
- Effective influencing skills to enable push back on demands communicate timelines and requirements
- Ability to work under pressure and meet the deadlines and targets set
- Excellent proven problem solving skills
- Good time management and adaptability
- Detail and delivery oriented
Additional Information :
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC Clients are at the centre of our world and were committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS We aim high. We think and act globally seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple efficient and effective.
- We are COLLABORATIVE With a curious mindset we ask the right questions to get to the right solution for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL We behave with integrity at all times and assume positive intent building trust through responsible actions and honest relationships.
Equal Opportunities for Everyone
Please let us know if theres anything we can do to make the process easier for you. You can reach us at .
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
