We are seeking an enthusiastic warm and friendly professional with a passion for the hospitality industry and ideally a keen interest in history.
- Be the first person to welcome our guests into the hotel and be ready to make that unique first impression with confidence
- Assist guests with their luggage and escort them to their rooms using the original stone spiral staircases
- Provide guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
- Cover the switchboard and be able to make/adjust room and restaurant bookings
- Run End of Day reports and create any other ad hoc reports as required
- Assist with food and drink requests during the night
- Complete security checks of the property including waking around the premises as well as monitoring the security cameras
- Assist across other departments helping to set up for the following day including assisting with some basic cleaning tasks
- Be an excellent communicator and listener with a creative and positive attitude and the ability to address any of our guests requirements
Qualifications :
- You will hold a full driving license and assist guests with parking their cars
- Strong IT skills - some experience of Opera Front Office System is desirable
Additional Information :
- 12.42 per hour
- Part-time permanent position
- 16 hours a week contract with the opportunity to do additional shifts/hours and covering holidays
- The role is predominantly shifts between the hours of 11pm to 7am
- An additional share of the service charge every month
- 28 days holiday including bank holidays - pro rated
- A paid day off on your birthday
- Complimentary stay at the Castle after 3 months probation successfully passed
- Training programs (internal and via external professionals) and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverages
- Recognition programs
- Uniform and free parking provided
Remote Work :
No
Employment Type :
Part-time