Customer Care Agent (Bilingual French/English)
Customer Care Agent (Bilingual French/English)
Posted on :
06-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Provide exceptional service to an upscale international clientele via telephone email and chat while maintaining a positive empathetic and professional attitude toward customers
- Offer assistance and solutions that will result in increased customer satisfaction
- Assist 40-50 customers a day and meet daily KPIs by maintaining a customer satisfaction score of 94% or above
- Provide order and returns status to customers and explain policies and procedures
- Action customer orders
- Collaborate with colleagues when necessary to resolve customer complaints and escalate as needed
- Provide feedback to the team and management about customer trends
Perks And Benefits:
- $19.00 per hour
- Extended health and dental benefits including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage
- Opportunity to work with cutting edge technologies and an innovative team thats pushing the boundaries of technology
Qualifications :
How To Excel In This Role:
- A minimum of 2 years of customer service experience preferably in a call center environment
- Excellent written and verbal communication skills in both French and English as you will be servicing clients in both languages daily
- Open to work from Monday to Friday and during weekends according to business needs
- An interest in fashion and products
What Sets You apart
- Able to work autonomously from home with minimal supervision.
- Tech savvy and capable of troubleshooting common tech issues with minimal support (wifi VPN etc..).
- Proficient at multitasking. Agents work with two screens and seven core applications (Zendesk Talkdesk Slack Gmail).
- Good communication and negotiation skills strong judgment and autonomy.
Additional Information :
#LI-Hybrid Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
