IT Support Engineer
IT Support Engineer
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$ 84000 - 105000
1 Vacancy
Job Description
In this position youll be the driving force behind our technology infrastructure creating streamlined and scalable IT solutions that simplify complex challenges. Youll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth. If youre passionate about technology eager to innovate and thrive in a fast-paced environment where no two days are the same wed love to have you shape the future with us.
You will:
- Onboard and off-board employees which includes: leading new hire orientations provisioning and de-provisioning hardware accounts and access
- Provide general IT support to all global Scale employees
- Maintain and provide technical assistance with all office technology (printers Zoom Rooms room schedulers and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Track resolve or dispatch all issues in our ticketing system (Jira Service Management).
- Create and update technology documentation for internal IT teams and for Scale employees.
What were looking for:
- 2 years of corporate IT experience.
- Expert Level Administration of Google Workspace Slack Zoom Okta Azure AD/M365
- Deep understanding of hardware and troubleshooting: hardware and software (Mac Windows)
- Familiarity with MDM Services preferably Jamf and Intune
- Familiarity with Zoom Rooms and the Zoom admin console
- Experience working with remote teams and multiple offices globally while using tools like Slack or Zoom to support them.
- Security and Compliance-focused mindset.
- This role is 100% in office at our San Francisco headquarters
Nice to Haves
- Experience with building out offices
- Skilled in scripting languages (e.g. PowerShell Python) to automate repetitive IT tasks and improve process efficiency.
- Experience with IT procurement
- Experience managing and troubleshooting network infrastructure (routers firewalls VPNs) to ensure seamless connectivity across diverse office environments.
- Familiarity with ITSM frameworks
Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position determined by work location and additional factors including job-related skills experience interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. Youll also receive benefits including but not limited to: Comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.
Please reference the job postings subtitle for where this position will be located. For pay transparency purposes the base salary range for this full-time position in the locations of San Francisco New York Seattle is:
$84000 - $105000 USD
PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry and our team is transforming how organizations build and deploy AI. Our products power the worlds most advanced LLMs generative models and computer vision models. We are trusted by generative AI companies such as OpenAI Meta and Microsoft government agencies like the U.S. Army and U.S. Air Force and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.
We comply with the United States Department of Labors Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.
Employment Type
Full Time
