Business Analyst, Product Operations - 14 months Fixed Term Contract (Maternity cover)

ABOUT US

We are a dynamic data-driven organisation committed to enabling operational excellence across our product portfolio. Our Product Operations team plays a pivotal role in aligning cross-functional teams streamlining product delivery and ensuring that our product strategies are executed with precision and impact.

JOB PURPOSE

As a Business Analyst within the Product Operations team you will support our product teams in their daily operations.  You will act as a strategic partner to product managers engineering leads and business stakeholders. You will be responsible for identifying operational inefficiencies defining scalable processes and translating business needs into actionable requirements that drive product delivery and performance with an aim to optimize

PRINCIPAL ACCOUNTABILITIES

• Collaborate with cross-functional teams to define and document business processes workflows and system interactions
• Translate complex business problems into clear user stories acceptance criteria and process documentation
• Help drive operational excellence by embedding KPI-driven performance management across product teams
• Lead and maintain product health dashboards and performance scorecards
• Partner with Product Managers to align operational initiatives with product roadmaps
• Conduct root cause analysis and recommend solutions to improve product delivery efficiency
• Monitor and report on key operational metrics and identify areas for continuous improvement
• Act as a liaison between technical and non-technical stakeholders to ensure shared understanding and alignment
• Analyse data to understand customer behaviour identify pain points and inform product roadmap decisions
• Own and execute User Acceptance Testing (UAT) and ensure quality delivery of features

ORGANISATION CHART

This role sits within the Product Team with members located in the UK US Bulgaria and India. You will report to the Product Director Operations (based in the UK).

KEY INTERFACES

• Product Directors and Managers
• Customer Success
• Data & Analytics
• Commercial Operations
• UX Designers
• Engineering

Qualifications :

Skills and Knowledge

• Excellent spoken and written English
• Strong experience with Jira Confluence Agile delivery tools Salesforce
• Ability to write clear user stories acceptance criteria and process documentation
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Comfortable working in a fast-paced cross-functional environment

Experience

• 4 years as a Business Analyst in a product-led or SaaS organisation
• Experience working with complex systems and cross-functional teams
• Experience with product operations or operational excellence initiatives
• Experience in B2B or information services is a plus

Additional Information :

Our Values

Fastmarkets people come from all different walks of life. Its this mix of brilliant personalities experiences and insights that gives us that warm open and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are there are six things we all have in common and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have our values are key to what makes our culture unique. They reflect who each of us are and theyre embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative able to work across teams and capitalise on the diversity of intellect perspectives and experiences.

Youve read a little about us now its over to you!

If you like what youve read so far and think you can see yourself as a Fastmarkets person its time to fill in your application form. This form is an important part of the selection process: its used to determine whether or not youll be chosen to have an interview and acts as a basis for the questions well ask you on the day.

Its vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why youre great.

Remote Work :

No

Employment Type :

Full-time