ServiceNow Functional Specialist

Continuous business transformation with technology is essential for organisations seeking to grow increase efficiencies and remain relevant amid times of innovation and change. Our Technology Implementation team work closely with organisations to enhance the potential of their technology through the analysis assessment and implementation of proven technology solutions. Successful transformation is more than embedding new technology into a business. It requires deep industry insight functional expertise and technology know-how that underpins an organisations strategic goals.

Your Opportunity

We are seeking a ServiceNow Functional Specialist with 35 years of hands-on experience in implementing and optimising ServiceNow modules across Integrated Risk Management (IRM) Third-Party Risk Management (TPRM) Business Continuity Management (BCM) and Strategic Portfolio Management (SPM). This role is ideal for someone who thrives in a client-facing environment and is passionate about enabling digital risk and resilience through the Now Platform.

Key Responsibilities:

• Collaborate with business stakeholders to gather and translate requirements into functional specifications for IRM TPRM BCM and SPM modules.
• Configure and customise ServiceNow applications to meet business needs leveraging pre-built accelerators where applicable.
• Support the implementation of CPS230-aligned controls and reporting using ServiceNow IRM.
• Facilitate workshops demos and training sessions for end-users and stakeholders.
• Work closely with technical teams to ensure seamless integration with procurement contract and risk workflows.
• Develop and maintain documentation including process flows configuration guides and test scripts.
• Monitor platform performance and support continuous improvement initiatives.

How are you Extraordinary

• You have experience working in consulting or professional services environments.
• You are familiar with public sector governance and funding structures.
• You have exposure to GenAI-powered accelerators or automation tools within ServiceNow.

Your Skills and Experience

• 35 years of experience in ServiceNow functional consulting or business analysis roles.
• Proven experience with at least two of the following modules: IRM TPRM BCM SPM.
• Strong understanding of risk frameworks (e.g. CPS230) and their application in ServiceNow.
• Ability to design and implement workflows forms and dashboards in ServiceNow.
• Excellent communication and stakeholder engagement skills.
• ServiceNow certifications (e.g. CIS-GRC CIS-SPM) are highly desirable.

Additional Information :

KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges steer change and enable growth. 

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate highly skilled professionals whove got your back. Youll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive equitable culture.

At KPMG youll take control over how you work. Were embracing a new way of working in many ways from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks including retail discounts health and wellbeing initiatives learning and growth opportunities salary packaging options and more.

Diverse candidates have diverse needs. During your recruitment journey information will be provided about adjustment requests. If you require additional support before submitting your application please contact the Talent Attraction Support Team.

At KPMG every career is different and we look forward to seeing how you grow with us.