IT Specialist
IT Specialist
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Job Description
Additional Information:
- This is a permanent full-time hourly position (Non-exempt) at 23.00 hourly
- Our Headquarters office is located at 7630 Biscayne Blvd. Miami FL 33138
- This role participates in our hybrid schedule
- Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday Wednesday & Thursday; 3 days working in the headquarters office.
- This role will be expected to travel locally 20% of the time to our Distribution Center located at 3151 NW 125th Street Miami FL 33167
Major Duties Include:
IT Support:
- Provides technical support for hardware software and network-related issues via helpdesk troubleshoot ticket system with low and medium priority
- Troubleshoots system failures (tier 1) application errors and network issues escalating complex problems when necessary (to tier 2 and up)
- Collaborates with vendors and service providers for specific requests on equipment software licenses and IT services
- Responsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pcs laptops cellphone iPads and other applications
- Assists and supports the installation of computer hardware computer software MFP peripherals desktop telephony and mobile devices for our Headquarters Distribution Center remote and outside sales team
- Resolves technical problems by identifying analyzing prioritizing and finding solutions
- Synchronizes representative contacts in Outlook
- Helps to maintain and replace the network Infrastructure cabling ports UPC Devices etc.
Proactive Projects:
- Maintains and updates company software ensuring licenses are up to date and team members have access to necessary tools
- Creates and maintains documentation for all supported systems
- Maintains all pcs laptops cellphone iPads and laptops on regular basis
- Schedules repairs for equipment such as phone system or copier
- Assists with asset management of IT equipment including maintaining inventory levels labeling and tracking equipment and submitting orders to replenish stock
Other Duties:
- Oversees all in-house audio and visual setup needs for all events ensuring flawless execution and optimal performance
- Installs and administrates resolves all issues with the VoIP phone system for team members
- Assists in other duties as needed and directed
- Records personal daily punches and approves accurate bi-weekly time and attendance records
- Promotes our FOH Culture in all interactions
Qualifications :
Education Experience & Computer Skills:
- Bachelors degree preferred
- High School diploma or equivalent
- College coursework in Computer Science Information Technology field preferred
- Minimum of 2 years in IT support and/ or related experience training equivalent combination of education and experience
- Proficient in all Microsoft & Windows 10 & 11 applications
- Knowledge in Mac OS
- Proficient in Microsoft applications and active directory
- Proficient with IOS mobile devices
- Troubleshooting computer hardware and software
- Strong understanding in the area of technical support and ticketing system management.
- Concept knowledge of VPN setup and operations
- Concept knowledge of Wireless (Wi-Fi) protocols and security
Skills Needed for Success:
- Clearly conveys technical concepts to both technical and non-technical audiences
- Follows direction and works under pressure to meet deadlines
- Stress and time management skills
- Analytical creative practical problem-solving skills
- Customer service and interpersonal skills
- Work collaboratively and as part of a diverse team
- Communicate with excellence and clarity both verbally and in writing
- Project management skills and strong attention to detail
- Tech- savviness
Desired Characteristics and Qualifications:
- Flexible to work outside normal work hours
- Ability to maintain confidentiality and handle sensitive information
- Organized action and detail-oriented
- Demonstrates sound work ethics
- Possesses cultural awareness and sensitivity
- Highly enthusiastic positive-minded and composure in challenging situations
- Thrives in a goal-driven environment
Additional Information :
Benefits & Pay:
FOH Inc. recognizes that our team members are our most important assets; therefore we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.
The salary/hourly range for this role represents numerous factors considered in the hiring decisions including but not limited to work experience territory geographical location etc. As such starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation FOH proudly offers bonus incentives health benefits retirement savings plans time off programs and perks. (Onsite gym and workout classes pet-friendly office daily Cuban coffee flexible schedule options volunteer time off fresh fruits and snacks and our collaborative culture)
Passionate about what we do and how we do it we value different perspectives from people of all backgrounds and actively recruit diverse team members. Be yourself! We like it that way. Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.
Our websites are the perfect place to learn more about FOH
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
