Assistant Manager
Assistant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role highly customer focused and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition you will:
- Oversee all guest arrivals and departures ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Review and implement Procedures
- Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
Please note this role requires you to live on site 4-5 nights on call with accommodation and utilities included.
Qualifications :
- Experience in an Assistant Manager role or similar role.
- Excellent customer service skills and enjoy creating memorable moments for guests
- Able to thrive in a dynamic and fast paced environment
- Strong analytical and problem-solving skills
- Strong operational leadership with a business mindset
- Experience in Opera PMS/Opera Cloud desirable
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
