Customer Experience Associate Part-Time
Customer Experience Associate Part-Time
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Job Description
First International Bank and Trust is a family-owned community bank and one of Prairie Business Magazines 50 best places to work.
We are seeking a customer-focused professional to join our team and deliver outstanding service across phone chat and video channels. In this role youll assist with account inquiries digital banking support and connect customers to the right banking solutions. The ideal candidate is dependable communicates clearly and is passionate about creating positive solution-driven customer experiences.
This is an in-office position.
Hours: Morning and Weekending Coverage
Key Responsibilities:
- In-bound calls (50-60 per day)
- Answers questions related to credit and debit cards for both internal & external customers.
- Provides online/mobile banking support to both internal and external customers and perform outbound calls welcoming new online/mobile banking customers.
- Complete interactive chats and video teller transactions.
- Problem solve and escalate customer interactions to Team Leads as appropriate.
- Enhance customer experience by promoting and referring to all divisions of the bank.
Qualifications:
- High school diploma or equivalency; or one to three years of related experience in a customer service environment.
First International Bank and Trust is a family-owned full-service Community Bank with locations in ND MN SD and AZ. We show our employees we care by providing competitive benefits and training and growth opportunities.
Here are the things we offer within our full-time benefits package:
- Health Dental & Vision
- 401K Retirement Plan with Employer Match
- Paid Parental Leave
- Life and Disability Insurance
- Generous PTO and Holiday pay
Please note: Benefits may vary for part-time positions.
If you are interested in learning more you can apply or if you have questions before applying you can reach out directly at
Equal Opportunity Employer
Required Experience:
IC
Employment Type
Part-Time
