Service Advisor
Service Advisor
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
BENEFITS
- 7 paid Holidays
- Medical Dental and vision package
- 401k retirement options
- Paid vacation after 1 year of employment
- Employee discounts
PAY
- This is a base plus commission position with the potential to earn $60000 to $80000 per year
SUMMARY
An Automotive Service Advisor sells and schedules needed service work in the service department.
ESSENTIAL DUTIES
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely friendly manner and obtains vehicle information.
- Writes up customers vehicle problems accurately and clearly on repair order.
- Refers to service history inspects vehicle and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
- Keeps service department forms menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Obtaining and keeping 95% or better CSE score
MARGINAL DUTIES
- Being a team player
- Ability to work in a fast-paced environment
- Effective Communicator
- Other duties as assigned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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