IT Specialist
IT Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a full-time on-site position that is responsible for providing technical assistance and support to stakeholders with computer hardware and software issues at the Eccles Broadcast Center on the University of Utah Campus. The ideal candidate will also help support Windows and Linux Servers as well as Cisco switches. The IT Specialist will be expected to act in a professional and courteous manner while handling help desk support issues that could be in-person over the phone through email or other written means and remote support tools. The individual should have a solid understanding and a history of supporting Windows 10/11 MacOS Active Directory and network printing. Other beneficial skills would be: Microsoft Server OS Ubuntu/Linux Cisco networking TCP /IP DNS DHCP File sharing and permissions scripting and security cameras.
Responsibilities
Provide first response contact and problem resolution for incoming support requests. Install desktop software and hardware. Troubleshoot and solve user computer issues. Work with others in the department to accomplish team goals and projects. Maintain/Create department documentation and support guides. Provide accurate and timely ticketing of support cases and resolutions. Act as a liaison between EBC personnel EBC IT support and UofU campus IT support. Support and maintain security video cameras camera server and clients. Assist in maintaining various Windows servers. Take an active role in managing the Unified Endpoint Management ( UEM ) system. Utilize ticketing system to document work performed.
Minimum Qualifications
Requires a bachelors degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts practices and procedures within areas of specialty.
Required Experience:
Unclear Seniority
Employment Type
Full Time
