Account Specialist II - Centralized Transaction Operations Customer Service Team
Account Specialist II - Centralized Transaction Operations Customer Service Team
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Salary Not Disclosed
1 Vacancy
Job Description
At Chase you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations Customer Service Account Specialists work is creative exciting and different every day.
As an Account Specialist II in Centralized Transaction Operations Customer Service department you will take approximately 80 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer you will be able to make an impact on the business. Your passion for customer service inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication negotiation and decision-making skills while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications capabilities and skills
- 2 years of customer interaction or customer support experience required either by phone or face-to-face
- 1 years computer experience utilizing multiple computer applications in a Windows-based environment
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced consistently changing environment
Preferred qualifications capabilities and skills
- Previous experience working in a Hospitality Restaurant or Retail industry
- Have a passion for helping people by solving problems presenting and explaining solutions
- Branch experience
Work Schedule:Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm
Candidates must be willing and able to work schedules during our operating hours which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
