Associate Engineer, Technology I
Associate Engineer, Technology I
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Salary Not Disclosed
1 Vacancy
Job Description
Come to work each day with an inclusive and collaborative Business technology team! As an Associate Engineer in AbbVie Business Technology Solutions (BTS) youll have opportunities to contribute to the digital transformation of a leading biopharma company helping to create solutions that impact patients and their communities for the better.
***This is a hybrid role based in Lake County IL***
Associate Engineer will have the challenge of solving complex technical problems that cannot be solved by Level 1. Engineers at Level 2/3 deal with escalated tickets that must be solved through high-level troubleshooting ensuring that technical issues are addressed swiftly and accurately. The Associate Engineer role also includes working with the internal BTS team and clients to diagnose analyze and solve problems related to hardware software and networks specifically in the Mac Environment.
Responsibilities
- Work as a key member of the Mac Engineering/Support team providing expert support for Mac related Incidents and Service Requests.
- Install configure and maintain Abbvie systems applications and peripheral equipment.
- Manage and resolve escalated tickets from Level 1 support.
- Coordinate with other BTS teams to ensure the stability and efficiency of BT infrastructure.
- Assist/manage scheduled software deployments and updates.
- Provide technical guidance and training to both end users and junior support staff.
- Participate in regular review sessions with Mac Engineering and BT support teams to extend skills and capabilities across the organization.
- Learn and effectively implement new methods and technologies.
- Produces and maintains required technical documentation associated with work products.
- Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies including code of conduct safety GxP compliance data security and the software development lifecycle.
Qualifications :
- Bachelors degree
- Experience with Security tools on the Mac platform.
- Expertise in diagnosing and resolving issues with Mac hardware software and applications.
- In-depth knowledge of the Mac operating system including its different versions and iOS for Apple devices is crucial.
- Knowledge of JAMF in a Level 2 capacity to support AbbVie managed Macs in the environment.
- Strong analytical and problem-solving skills are vital for diagnosing and resolving complex technical issues.
- The ability to build rapport and interact effectively with different personalities is important for customer service.
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. Salary: $58656 - $100500
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Employment Type
Full-time
