Sr. Voice Engineer Unified Comms
Sr. Voice Engineer Unified Comms
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position:
This position has responsibility for the deployment support and upgrade of production Zoom Phone Zoom Meeting NICE infrastructure supporting worldwide locations. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Manage global telecom ISP for SIP trunk and voice circuits. In addition this position will review plan and evaluate voice systems and work closely with network engineering team on design configuration and troubleshooting. Zoom Phone and NICE contact center focus is a must.
Roles and Responsibilities
This position has responsibility and authority for:
- Implementing and supporting enterprise class voice networks to support Zoom Phone NICE CxOne contact center SFDC voice and Oracle SBC.
- Deploy voice infrastructures in new and existing offices worldwide.
- Proactive management monitoring troubleshooting and technical analysis of the global voice infrastructure.
- Help with the development and implementation of voice video and collaboration technology roadmaps globally.
- Perform troubleshooting to isolate and diagnose voice and video problems.
- Design configure and script NICE CxOne contact center software (ICM CVP IP-IVR) third-party software and integrated peripherals systems.
- Call routing configuration ICM scripting
- Assist in the development of voice and video network operations processes procedures and documentation.
- Manage worldwide telecom vendors to obtain the best voice service
Qualifications :
Competency Requirements
- Hands on experience with Zoom Phone NICE CxOne contact center and SBC
- NICE ICM Enterprise development and deployment experience including scripting configuration and call routing.
- IP-IVR CVP integration design and deployment
- Experience with Zoom / Poly / Neat Room video conference and integration to Zoom
- Hands on experience with Cisco Cube and Voice Gateways and Zoom Phone
- Minimum of 5 year hands on experience in Cisco and Zoom voice and basic network engineering is required.
- Strong ability to identify determine and document customer requirements.
- Solid written and verbal communication proficiencies quick learning abilities and self-motivated team player.
Required Skills and Experience:
- BS in Computer Science or another similar technical field
- Minimum of 5 year of hands-on experience in Voice and Collaboration engineering
- Zoom Phone Cisco Voice NICE (ICM CVP IP-IVR)
- Video conferencing with multi-vendor platform (Zoom Poly Cisco)
- Collaboration with Zoom Meeting and Phone
- Good communication and documentation skills
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.
We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
