Guest Service Agent
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Job Description
What you will be doing:
- Greet and assist guests visitors and staff in a friendly and professional manner
- Answer and direct incoming calls promptly and accurately using a multi-line phone system
- Provide information about services promotions rates schedules and facility policies
- Conduct outbound calls to prospective and existing clients to promote products services or special offers
- Manage guest appointments and inquiries.
- Log and relay messages accurately to the appropriate departments or individuals
- Coordinate with internal teams to ensure timely responses and service delivery
- Handle basic administrative tasks such as data entry filing and record-keeping
Qualifications :
Your experience and skills include:
- Minimum 1 year experience in a similar position in the communication or hospitality industry
- Exceptional communication skills in English; additional languages are beneficial
- Strong interpersonal and problem-solving skills with ability to remain calm under pressure
- Basic computer skills including familiarity with Opera System
- Customer-oriented with a positive attitude and team player mentality
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
