Reservation Agent
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
Reservation Agent
The Reservation Agent will be responsible for handling incoming calls emails and online bookings assisting guests with room reservations and providing exceptional service. This position requires attention to detail excellent communication skills and the ability to multitask effectively in a fast-paced environment.
- Handle incoming calls emails and online bookings for guest reservations.
- Accurately process bookings cancellations and modifications using the hotels reservation system.
- Provide information about hotel services room types rates availability and amenities to prospective guests.
- Manage special guest requests such as early check-in late check-out or additional services ensuring guest satisfaction.
- Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.
- Input guest information reservation details and payment information into the hotels booking system accurately.
- Update and maintain booking records to avoid overbookings or errors.
- Send confirmation emails or messages to guests with booking details and pre-arrival instructions.
- Follow up on no-shows cancellations and inquiries to optimize hotel occupancy and ensure customer satisfaction.
Qualifications :
- High school diploma or equivalent; a degree in hospitality business or a related field is a plus.
- Previous experience in front office hospitality or reservations preferred.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Knowledge of hotel services room types and amenities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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