Team Manager | Tech
Team Manager | Tech
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Handle support issues from Nessus customers via web to case voice and chat channels.
- Handle product how-to configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
- Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
- Analyze and advance complex technical issues to support team.
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be re-used.
- Work closely and build relationships with the rest of the Tenable team including Sales Customer Advocacy Research & Development and Operations
Qualifications :
Our most successful candidates will have:
- A Bachelors degree or Associate Degree preferred but not required.
- Minimum of 2 years experience in supporting a tech program.
- Experience in managing a team of 10 to 12 TSRs.
- Working knowledge of networking Linux/Unix macOS Windows administration patch deployment and system configuration.
- Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.
- Knowledge of metrics their measurements thresholds targets and process owners.
- Strong customer-orientation when managing communications and issues.
- The ability to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- People management expert: Highest level of people management skills and conflict resolution skills; mentoring and training including team building and morale boosting exercises.
- A pro-active attitude towards developing trust and professional rapport with team members; the ability to be a team-player.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
