Director of Operations
Director of Operations
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1 Vacancy
Job Description
Were Looking for a True Leader Not Just a Title
Were seeking a dynamic and visionary Director of Operations who leads through collaboration not hierarchy. Your ability to unite people empower teams and drive performance through shared purpose will be key to your success.
This role goes beyond operational oversight. Its about leadership strategic thinking and having meaningful impact. Its a development pathway to a future General Manager position ideal for someone with strong Head of Department experience whos ready to step into a large-scale hotel leadership role.
As Director of Operations youll partner with the General Manager to oversee daily operations across key departments including Food & Beverage Front Office Housekeeping Spa and Engineering. Youll guide department heads shape future strategy and ensure consistently exceptional guest experiences.
We are looking for a passionate experienced and hands-on hospitality leader to join our team and take the guest experience to the next level. This is more than just a management roleits an opportunity to make a meaningful impact by shaping team culture enhancing service standards and driving operational excellence at every level.
As a key member of our leadership team you will mentor and empower department heads guiding them to deliver consistently high standards of service and performance. Your leadership will play a crucial role in enhancing guest satisfaction ensuring smooth daily operations and creating a collaborative supportive environment where employees are motivated to give their best.
You will be responsible for leading strategic initiatives aimed at improving service delivery increasing operational efficiency and optimising profitability. With a strong focus on continuous improvement you will seek out opportunities to streamline processes enhance team workflows and introduce innovations that set our hotel apart from the competition.
This is a highly visible role requiring you to be a hands-on leader especially during peak business periods and key operational moments. Your presence on the floor will demonstrate a strong commitment to both guests and team members reinforcing a culture of accountability support and professionalism.
You will also play a pivotal role in ensuring that our property consistently adheres to brand standards safety protocols and regulatory compliance. Your eye for detail and high standards will help maintain the integrity of the Pullman brand while delivering a safe and welcoming environment for all.
At the heart of everything you will champion Pullmans Heartist culture fostering a workplace where people feel valued empowered and inspired.
Qualifications :
- 5 years in senior hotel operations or multi-department leadership
- Strong commercial acumen and experience with budgets P&L and service delivery metrics
- A proven ability to coach develop and engage diverse teams
- A growth mindset a proactive approach and natural influencing skills
- A valid Managers Certificate and full working rights in New Zealand
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Car Park while on duty
- Daily staff meals provided
- Your loyalty card entitles you to discounted Hotel stays food and beverage rates and Spa treatments worldwide
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
