Resort Activities Manager
Resort Activities Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Fairmont we create unforgettable experiences for our guests. As the Resort Activities Manager overseeing canoe ski and ice skate operations you will play a pivotal role in delivering exceptional safe and seamless outdoor recreation services. You will be responsible for managing the daily operations of our rental facilities maintaining equipment to the highest standards and leading a guest-focused team that embodies the Fairmont brand.
Position Type: Permanent
Start Date: June 2025
- Oversee daily rental operations for canoeing (Spring/Summer) ski equipment and ice skating (Fall/Winter).
- Monitor weather conditions and make sound judgement of pausing/closing operations in unsafe weather.
- Ensure all safety procedures and regulations are followed by team members and guests.
- Resolve guest concerns with care professionalism and prompt action ensuring every guest leaves with a lasting impression.
- Hiring coaching developing and performance managing the Resort Activities team
- Manage staff schedules and handle payroll processing.
- Improve service delivery by streamlining procedures and removing obstacles that hinders service
- Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings.
- Oversee regular inspection and maintenance of all rental equipment to ensure safety and functionality.
- Maintain accurate inventory records and coordinate timely repair or replacement of damaged equipment.
- Ensure all waivers liability forms and rental documentation are properly completed and stored.
Qualifications :
- Previous leadership experience in Recreation or Hospitality operations
- CPR and First Aid certification
- Pleasure Craft Operator Card
- Operational knowledge and proficiency in Property Management System (Micros-Fidelio)
- Computer proficiency in a Windows environment (Word Excel PowerPoint)
- Ability to consistently stand and walk through out shift and lift up to 50lbs
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
