Community Builder (Online Moderation & Engagement) â Remote
Community Builder (Online Moderation & Engagement) â Remote
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Job Description
We are looking for an immediately available online forums moderator to commence at a leading digital mental health organisation!
- Full time Fixed term (Contract to 30 June 2026)
- SCHADS Award Level 4
- Fully remote working (as in working from home) but must be based in SA
- Opportunity to make an impact on the lives of individuals affected by complex mental health issues
Are you ready to make a difference in the mental health sector
SANE is committed to creating a brighter future for Australians affected by complex mental health issues by ending mental health inequity and social and economic exclusion. We provide free digital mental health support services and run a variety of mental health awareness stigma reduction research and advocacy programs. We support diverse workforce segments including those living with complex mental health issues and the broader community. We are 100 people with a volunteer work force of circa 60 people.
Visit to learn more about our work.
About the role
Community Builders are integral to nurturing a vibrant supportive online community focusing primarily on building community connections and upholding community guidelines to maintain community and member safety.. This role involves online interaction with members facilitating discussions providing support identifying member needs and contributing insights for service improvement. Community Builders act as the frontline of community engagement working alongside Community Guide volunteers to enhance the forum experience for individuals with lived experience of complex mental health conditions carers family and friends.
Key responsibilities of this role include:
- Spend the majority of shifts directly monitoring prompting and engaging with a wide range of forum members across spaces through discussions and prompting community engagement and recovery-orientated support.
- Support members active during the overnight period to practice skills in self-care and sleep hygiene through recovery focused coaching and strengths-based guidance aligned to SANEs CHIME framework
- Implement actions to uphold the community guidelines consistently in accordance with moderation procedures taking appropriate actions such as removing or editing content that violates guidelines communicating with members about actions taken and enacting sanctions where required
- Facilitate opportunities for members to share lived experience develop and test new skills and build social connections.
- Provide psychosocial support fostering opportunities for collaboration connection and learning.
- Work collaboratively across the multi-disciplinary Services team to contribute to high quality safe and recovery oriented mental health services.
About You
- Qualification in Psychology Social Work Mental Health or a related field
- You have significant experience working in mental health service delivery supporting people with complex needs to safely cope manage their distress and de-escalate situations youve worked as a mental health nurse or social worker in complex settings and you bring deep hope and empathy.
- You love technology and have professional experience and competence using online forums computers software systems or other online communication boards (such as Reddit Facebook Communities Whirlpool forums etc
- You understand the principles of recovery-oriented practice.
If this sounds like an exciting opportunity for you please apply now!
Whats in it for you
- A friendly and collaborative environment
- Additional days of cultural and ceremonial leave
- NFP Salary packaging & benefits- reduce your taxable income by up to $18550 per annum!
How to apply
To apply please submit your resume and cover letter by 12 June 2025 addressing the four questions below:
Interested
Applications will be reviewed as they come in so please Apply Now!
SANE is an Equal Opportunity Employer and we are proud champions of lived experience. We encourage applicants of all backgrounds including people with lived experience of complex mental health Aboriginal and Torres Strait Islander people people with disabilities people from CALD and LGBTQIA communities and people of all ages to apply. Please reach out if you require reasonable adjustments throughout the recruitment and selection process. Please email
No agencies please weve got this!
Required Experience:
IC
Employment Type
Full-Time
