Residential Director/Administrator

Under general supervision from the Associate Deputy Director the Residential Director assumes responsibility for the day-to-day residential management of milieu for the Catholic Charities San Francisco Boys Home.

Salary: $85000-$99000 per year

Location: Onsite 5 days a week

Catholic Charities San Francisco the Juvenile Probation Department (JPD) and the Department of Children Youth and their Families (DCYF) collaborate to provide community-based residential services to boys ages 12-18 under the jurisdiction of the San Francisco Juvenile Court. The San Francisco Boys Home (SFBH) is the only short-term residential therapeutic program (STRTP) located in the City and County of San Francisco. SFBH provides therapeutic educational rehabilitation and recreational services in a home-like setting that is staffed 24 hours a day. The youth live in a residential San Francisco house and receive therapeutic services at our supplemental location Euclid House.

The Residential Director/Administrator will collaborate with the Clinical Supervisor and Program Manager for the overall supervision and management of program services for San Francisco Boys Homes. The Residential Director must be in possession or willing to obtain an STRTP Administrator License and rotate Admin On-Call duties.

The Residential Director also supports the Carmelita Program Manager who manages the Carmelita Womens Home and Housing-Based Case Management programs to ensure both programs are focused on providing a whole person with a healing experience with a trauma informed lens.

The Residential Director will provide guidance and oversite of the supervisors and the structure and programming of the milieu. They will manage the schedules and personnel issues that arise ensuring that policies and procedures are maintained. They will also provide assistance and guidance in maintaining all facilities. The Residential Director will facilitate all hiring onboarding on-going training and mentoring of Child Care workers and Program Manager. They shall utilize a team approach to the care of children to ensure coordination of services and actively collaborate with the inter-disciplinary team JPD and school liaisons to ensure clear communication and coordination.

Demonstrate Leadership

• Promote professional image of the agency through interpersonal interactions and appearance

• Develop and maintain professional supportive relationships with all agency staff volunteers and community.

• Demonstrate a team approach with peers colleaguesand stakeholders.

• Take a positive approach to problem solving
• Delegate responsibility as appropriate but maintain accountability for accomplishment of activity

• Handle unanticipated events and crisis situations in a positive constructive manner
• Fiscal Management: Responsible for sound planning and budgeting practices including developing implementing and monitoring all SFBH contracts grants and program budgets in coordination with the Finance and Contracts Departments.
• Strategic Planning: Develops strategic plans sets objectives based on goals mission and values gathers input and knowledge of others adjust and monitor plans as needed. Manage a team in the design project management and analysis of service evaluation data and clearly communicate key findings to a variety of stakeholders including program staff County officials funders community practitioners and senior staff

Provide Supervisory Oversight

• Utilize a team approach to the care of children to ensure coordination of services and actively collaborate with inter-departmental

• Develop and improve daily work plans for a three-shift operation; plan and monitor shift schedules to ensure 24/7 coverage for care of children 12-17 years old.

• Assist in ongoing improvement and development and implementation of training for Shift Supervisors.

• Create a performance-based culture encouraging teamwork respect and accountability.

• Address employees who are not meeting expectations and develop corrective actions that empower employees and the team.

• Assist in conducting mediations for the purpose of conflict resolution.

• Assist in ongoing improvement and development and implementation of training for Shift Supervisors.

• Assist in maintaining the integrity of the daily routine and structure to ensure consistency among all in meeting standardized requirements for recreation acculturation spiritual activities routines etc.
• Nurture consistency to more easily assure that Child Care Workers can expect similar policies procedures and routines regardless of where they work on any given day or shift.

• Plan and implement weekly team meetings with residential staff in collaboration with Program Leadership and meet individually with Shift Supervisors on a weekly basis to monitor and develop their supervisory skills.

• Demonstrate enthusiasm and capacity to lead a team of diverse multi-cultural multi-lingual staff.

• Willingness to fill in holes in schedule and function as shift supervisor when program needs demand.

• Complete on-call rotation.

Compliance & Risk Oversight

• Ensure compliance and safety of care in on-campus residential units.

• Adhere to Human resources law HIPAA CPSL and maintain confidentiality and discretion.

• Maintain knowledge and follow responsibilities mandated by the Child Protective Services Laws.

• Assure that Child Care Workers and Shift Supervisors maintain timely completion of mandatory training

• Assist in overseeing inventory making purchase requests record keeping and mandated standards of care in residential units.

• Respond timely to requests from stakeholders and CC Leadership

• Review and approve purchase orders check requests and assure receipts are submitted timely and accurately in collaboration with Lead Supervisor.

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelors degree in social work psychology counseling or other relevant behavioral science and minimum of 2-3 years of direct service delivery experience or work experience in administration or human service.

• Must be in possession or willing to complete STRTP Administrator Licensure and keep active
• Must be EPIC trained or willing to be

Knowledge Skills & Abilities:

• CA Drivers License Required
• Supervisory and conflict management skills are required.

• Knowledge and experience in compliance with CCL regulations and guidelines
• Demonstrates ability and knowledge of computer skills utilizing Microsoft Office and Office 365.
• Excellent communication skills in English (read write and speak) and bilingual English/Spanish required.
• DOJ FBI and Child Abuse Index Clearances Required.

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: Required

First Aid

Certificate: Required

COVID-19 Proof of Vaccination: Required

• Must be able to uphold all COA/CARF regulations as required by the contract

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Intermittent bending standing stooping kneeling reaching twisting and walking.
• Intermittent lifting pushing and pulling.
• Intermittent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Light work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.

• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• Driving is required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The work environment includes homes schools offices and community resources such as recreation facilities churches or various outing and store locations.
• Noise level is usually moderate in accordance with what is typical in the above settings.
• May include contact with clients with mental health issues who demonstrate behaviors such as cursing shouting running away self-harm and violence.
• The work environment will include children ages 7-19.
• May be exposed to odors such as fragrances cleaning products and clients who experience difficulties with personal hygiene.
• Occasionally exposed to outside weather conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Director