Executive Director Experience Design, Customer Acquisition & Marketing Platforms
Executive Director Experience Design, Customer Acquisition & Marketing Platforms
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Chase is looking for an innovative Executive Director User Experience to lead our design team in India. Youll be part of the Design and Customer Experience team committed to creating top-notch experiences for Chases Customer Acquisition and Marketing Platforms.
As an Experience Design Executive Director inCustomer Acquisition and Marketing Platformsyou will spearhead a team of talented professionals to conceptualize structure and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks managing asset delivery and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters promoting a culture of collaboration and inclusivity across multidisciplinary teams.
Job responsibilities
- Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
- Lead mentor and inspire a team of experience designers fostering collaboration and promoting professional development through coaching and performance management
- Drive innovation by staying abreast of industry trends accessibility standards and emerging technologies to maintain our competitive edge and user-centric approach
- Design methods to incorporate insights gained from key performance metrics utilizing data fluency to inform decision-making and optimize user experiences for diverse customer strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
Required qualifications capabilities and skills
- 7 years of experience or equivalent expertise in user experience design focusing on interaction design and information architecture
- Advanced skills in visual design storyboarding and data fluency capable of creating visually appealing and functional visual elements for digital products and services
- Proven leadership in guiding and mentoring diverse teams of experience designers fostering collaboration and promoting professional growth
- Demonstrated success in inclusive design accessibility guidelines and assistive technology to create inclusive experiences for diverse users
- Proven understanding of market trends product knowledge and technological advancementswith the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
Preferred qualifications capabilities and skills
- Portfolio examples required
Required Experience:
Director
Employment Type
Full-Time
