Chief Delivery Officer
Chief Delivery Officer
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Job Description
Job Description
Chief Delivery Officer Executive Leadership Opportunity Global Software Organisation
A rare opportunity exists for an accomplished executive to step into the role of Chief Delivery Officer at a fast-growing organisation operating in a high-demand services sector. With an established market presence and a reputation for exceptional client outcomes the business is entering a new phase of scale and requires a delivery-focused leader to drive operational excellence service innovation and sustainable growth.
About the Role
As Chief Delivery Officer you will play a critical role on the executive leadership team overseeing the successful delivery of services to clients across an international footprint. With a strong focus on customer satisfaction process efficiency and team capability youll lead a high-performing delivery function and ensure the organisation continues to meet its service commitments while scaling with confidence.
This is a hands-on strategic leadership role ideal for a seasoned operator who thrives in high-growth environments and knows how to align delivery execution with commercial outcomes.
Key Responsibilities
Lead national service delivery operations to ensure high-quality timely outcomes for clients
Oversee implementation support onboarding and customer success teams to drive commercial outcomes
Establish frameworks for scalable delivery processes systems and reporting
Work closely with peers across commercial product and technology functions
Embed a culture of accountability collaboration and continuous improvement
Build operational capability through leadership training and systems optimisation
Ensure compliance with internal standards and external regulatory requirements
Present delivery performance and insights to senior executives
Proven senior leadership experience in service delivery project delivery technical implementations and operations
Track record of delivering complex implementations in dynamic high-growth organisations from SMB to enterprise
Strong commercial acumen and ability to balance operational rigour with agility
Excellent leadership and stakeholder management skills and experience managing global teams and services
Experience working in regulated customer-critical industries is highly regarded
Deep understanding of project management methodologies and software implementation lifecycles
Empathetic decisive and values-led leadership style
A background in SaaS ERP or tech vendor environment is crucial
Step into a critical leadership role with strategic impact
Influence growth and transformation from the inside out
Join an organisation at a pivotal time in its evolution
For more information please call Michelle Rubinstein at The Onset or apply online. All enquiries will be handled with absolute confidentiality.
Required Experience:
Chief
Employment Type
Full Time
