Service Designer
Service Designer
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Job Description
We are looking for a Sr Service Design Manager to join an exceptional team. Join an elite team of IT professionals who are driven to success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic convergent world with a flexible set of needs-based solutions innovative new technologies and forward-thinking that helps our clients solve business problems and identify new opportunities and revenue streams.
We are looking for a Sr Service Design Manager who will:
- Lead large Managed Services or complex transformation pursuits in collaboration with the pursuit team (sales solution consulting solution engineering teams).
- Work on new business initiatives as well as expansion of existing contracted business promoting multi-product multi-year service offerings.
- Envision and communicate innovative service concepts and ideas using methods and tools that illustrate all the components and touchpoints of the service; suggesting standardization and evolution of service offerings across regions and customers and see it through to detailed design and transition across stakeholder teams processes and platforms.
- Provide the people process technology structure as an integrated service design for complex deals - incorporating input (estimates plans resource profiles risk assessments) from Product Line Teams (PLTs) and other corporate functions; consider both CSG and partner organizations in the design.
- Assess and understand a customers business process and organizational structures including their overall business model processes people and technology pain points to identify areas of optimization as work to meet the customer business objectives.
- Influence customers to shift away from a transactional product-centric relationship with CSG to more long term recurring service and platform centric relationship.
- Support detailed due diligence on any 3rd party product or service to be transferred to CSG.
- Support the commercial model finalization (through review of the consolidated cost model assistance in shaping the commercial offer in a manner that supports CSG and the Customers objectives).
- Assist with the review valuation and execution of the contract and supporting documents.
- Provide oversight and guidance for transition to delivery and/or in-life service teams after contract signature.
Key Outputs & Accountabilities
- Deliver timely accurate and complete commercial models for the proposed solutions.
- Deliver clearly documented project schedules quality requirements resource allocations risk requirements and change management to program stakeholders through Solution Design Review (SDR).
- Provide input to and occasionally own delivery of complete and accurate contract schedules for the proposed solutions.
Is this opportunity right for you We are looking for candidates who:
- Management consulting and/or experience working with senior stakeholders to drive the required outcomes.
- Dynamism.
- Ability to liaise between sales delivery and in-life teams to negotiate optimal solutions.
- Sophisticated communication and stakeholder management skills to influence and gain cooperation with customers and team members where interests may be divergent.
- You will be able to show strong general management and operational skills in your background and be someone entrepreneurial in thought process highly capable and self-motivated with a desire to achieve.
- Although you will likely bring consulting operations and/or development background with significant telecommunications OSS/BSS experience (ideally in a tier 1 provider) you will also have a creative edge to your resume demonstrated through past success.
- Great arbitration and organizational skills are also necessary to excel in this role.
- Experienced in working with Systems Integrators and multiple vendors is essential.
- Understanding of financial principals and reporting.
- Minimum 7 years of progressive combined operations delivery consulting or program management experience in either large implementation/software transformation or operations outsourcing programs within a professional service or a consulting environment.
- Thorough understanding of CSG products/solutions will be an advantage.
- Program Management and ITIL accreditation will be an advantage.
- Bachelors degree (B.A.) or equivalent experience.
Other Items of Note
- This job requires domestic and/or international travel up to 50%.
Our Guiding Principles
Impact
Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity
Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits
- Employee Belonging Groups
- Paid Vacation Volunteer and Holiday Time Off
- And so much more!
Our Story
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are.
Location(s):
Location(s):
Australia RemoteMalaysia RemoteEmployment Type
Full-Time
