IT Field Support Engineer
IT Field Support Engineer
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Job Description
The Role
As an ITField Support Engineer you will be providing site based technical support conducting maintenance & troubleshooting activities as part of a national User Experience team supporting two key managed services customers. This role will be largely work from home with regular site visits to offices in Cairns city and airport.
Responsibilities include:
- Project work onsite support remote user support and travel to other locations as required (this could include domestic and international travel)
- Acting upon incident and requests providing prompt solution-based support
- Data entry into ServiceNow for analysis or further escalation if required
- General software and hardware support including (but not limited to) Windows 10 Windows 11 Office 365 Suite AD SCCM Citrix Basic Networking Airport Peripherals/Technologies MDM/Intune
Sound like the role for you Youll need some of the following:
- Ability to obtain and maintain high level Australian Government security clearances
- Demonstrated experience of providing desktop/field services within an enterprise level organisation
- Sound knowledge across technologies including Active Directory O365 SCCM Citrix Windows 10 and Azure Desktop.
- Experience working with Apple products and / or completed Microsoft or vendor-based courses.
- Experience in use of ITSM systems (ServiceNow highly desirable)
- Strong customer service focus and professional communication skills
- Australian drivers licence and reliable car (expenses to be claimed)
Dont meet every requirement Dont worry wed still love to hear from you!
At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role we will consider your skills and experience as well as your personal qualities attitude and potential for development.
About Kinetic IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public private and government organisations. As an Australian-owned company we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1400 crew come to Kinetic IT not just to work but to be challenged grow and be part of something bigger.
How to Apply
Meet some of our staff online at . If we look like the type of company youd like to work with apply today. If you are having any issues with the application form on this ad you can also send your CV direct toquoting the reference number WWREQ0030181.
Employment Type
Full-Time
