Technical Account Manager
Technical Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About LiveU
LiveU is driving the live video revolution providing live video streaming for TV mobile online and social media. Let your audience become part of your story with high-quality and flawless live video transmitted from anywhere in the world through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire manage and distribute high-quality live video.
If you are passionate about streaming real-time video and broadcasting this could be a great opportunity for you!
About the role:
- The Technical Account Manager at LiveU is focused on the success and growth of our US & Canadian customers. By listening closely and having mastery of all LiveU products this role ensure that their needs are met and the LiveU EcoSystem can support and grow with their current and future workflows.
Responsibilities:
- Ensure that initial user accounts are properly created and edit/modify when needed
- Engage with customers on a scheduled basis
- Suggest EcoSystem solutions that add value to the customer s baseline architecture
- Act as a Subject Matter Expert (SME) for all LiveU products
- Provide field support for LiveU software and hardware solutions
- Assist with product deployment installation and troubleshooting
- Provide training for customers both remotely and on-site
- Escalate customer feedback to Customer Support Product & R&D as needed
Requirements :
- Competency with IT telecommunications computers media streaming and video encoding
- Bachelor s degree in business IT-related field or equivalent real-world experience
- Willingness to travel up to 50 of the time for trade shows and customer visits
- MS office proficiency: Windows Word Excel Power Point etc.
- 2 years of experience in pre and post-sales support
- Excellent communication presentation & time management skills
- AutoCad Visio Lucid platform experience
- Must have access to a vehicle and have a clean driving record
- Must have US Passport
- Proficient in English
- Reporting to TAM Team Leader US/CAN
Desired skills:
- SRT RTMP & WebRTC encoding/transport
- Cellular networks modem technologies & satellite solutions
- Practical experience with broadcast AV products
- Public Safety Broadcast & Sports vertical experience
- Linux experience (CLI)
- FAA 107 certification
- Salesforce proficiency
- VPN and L2 protocols
- Project management
- Multi-lingual
Remote Work :
Yes
Employment Type :
Permanent
Employment Type
Remote
Company Industry
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
