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At SMA America we believe in Energy that Changes. Since 1981 SMA has been developing innovative solar technology with a purpose -- making the installation operation and maintenance of photovoltaic power plants simpler more reliable safer and more cost effective. In the meantime weve also been collecting awards as a great place to work providing growth opportunities to our employees and challenging conventional thought.
The Business Intelligence Analyst is responsible for providing support to the Americas Service
Operations main responsibility for Business Intelligence Analyst is to deliver data-driven reporting &
communicating insights that inform business decisions. The Business Intelligence Analyst is also responsible for conducting developmental analysis andpursuing initiatives to impact and influence the overall strategy for Business Analytics group andoutside management groups.
PRIMARY DUTIES / RESPONSIBILITIES
Responsible for the development and administration of KPI reporting for Service Operations.
Analyzes interprets information and makes recommendations based on data insights. Presents data
in a graphical format to support leadership groups and committees strategic planning and decision-
making.
Identify best methods and processes for performance improvement including developing project plans
facilitating group process and training related to data collection/reporting.
Responsible for creation of reports that summarize performance by specific Service department
including collaborative/consulting efforts for various SMA groups.
Standardizes and streamlines new or existing reporting and/or data pipelines & live data efforts.
Works with technical teams to develop and implement solutions based on business needs and drive
processes to completion.
Acts as a process owner or expert for department when necessary can provide direction for outside
groups acting in the best interests of analytics group or influencing collaborators to support business
projects.
Delivers accurate and timely reporting following best practices of data collection cleaning and
presentation.
Track and provide deviations from plan as necessary to leadership team.
Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
A four-year Degree in business engineering or a related technical field or equivalent experience.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
At least 7 years of experience in same or similar role is required.
OTHER SPECIALIZED SKILLS
Ability to recognize complex problems vs. objectives and apply creativity to analyze situations develop solutions and procedures. Ability to work independently or with limited information. Analyze and solve problems effectively. Experience with business intelligence tools Proficiency in the English language both written and verbal is required. German and/or Spanish language skills are a plus. Advanced skills with Microsoft Office Suite (Word PowerPoint Excel) are required. Proficiency in CRM/SAP and the ability to become a subject matter expert in new system solutions. Attention to detail and a high level of accuracy are required. Excellent interpersonal communication skills are required.
Additional Information:
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to ones race color creed sex (includes gender pregnancy childbirth and related medical conditions) gender identity religion marital status age (over 40) national origin or ancestry physical or mental disability (includes HIV/Aids) medical condition (cancer genetic characteristics) veterans status sexual orientation or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities SMA will attempt to reasonably accommodate qualified applicants with known disabilities unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in theapplication.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties including but not limited to your former employers background or employment check service providers or third-party recruiters; and (b) SMA may use or process applicants personal information for relevant purposes including but not limited to general communications with you identity verification background or employment checks determination of eligibility and making hiring decisions. For successful job applicants who become SMAs staff we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants SMA may retain your application for internal records or for future recruitment purposes.
If you are a California resident you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018 as amended including by the California Privacy Rights Act of 2020 and its implementing regulations (the CCPA). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection use or disclosure of your personal information.
If you have any question regarding our privacy policy please contact us at
Required Experience:
IC
Full Time