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USC Auxiliary Services one of the largest divisions at The University of Southern California is focused on making a difference for over 65000 students athletes faculty staff and guests who visit our campuses each day. Through our innovative services our six central business units (USC Bookstores USC Hospitality USC Housing USC Transportation the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders scientists filmmakers engineers and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.
The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds the USC Hotel offers a modern and convenient place to unwind with 240 spacious comfortable guest rooms and over 15000 square feet of flexible event space. Owned and operated by the University of Southern California and the site of a recent multi-million dollar renovation the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations which include the restaurants and kitchens are in the planning stage.
We are seeking an Assistant Front Office Manager to join our rapidly growing team at the USC Hotel.
The Opportunity:
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations and supervising staff. This role is responsible for optimizing revenue ensuring exceptional guest service and assisting with the supervision of the Front Desk Security and related areas. Responsibilities include managing check-ins and check-outs coordinating VIP services and maintaining seamless communication with housekeeping maintenance and other departments to deliver a consistent guest experience. The Assistant Front Office Manager also serves as Manager on Duty during evenings and weekends ensuring guest and employee satisfaction while driving departmental financial performance.
The Accountabilities:
Oversees the Front of House guest experience including registration accurate billing creative problem resolution and a warm appreciative departure.
Responds promptly to guest special requests concerns and issues ensuring high levels of satisfaction and encouraging repeat business.
Assigns tasks to Front Desk Agents such as monitoring credit limits completing guest registration details posting charges and maintaining cleanliness and organization at the front desk.
Supervises service levels and activities of Front Office team members including supervisors concierge security parking attendants and bell staff.
Ensures compliance with all Front Office quality standards policies and procedures.
Assists in managing room inventory status to optimize revenue while meeting guest expectations.
Supports the development and execution of revenue strategies to achieve occupancy and average daily rate (ADR) goals.
Collaborates with the Front Office Manager and Revenue Analyst to maximize revenue through the guestroom upsell program.
Provides input and assists with timely performance appraisals and employee feedback.
Serves as acting Front Office Manager in their absence.
Leads the execution of VIP arrivals and special requests coordinating with relevant departments such as Housekeeping Food & Beverage and Security to ensure a seamless and personalized guest experience.
Acts as Manager on Duty during evening shifts and weekends.
Maintains appropriate inventory levels of front office and stationery supplies.
Reviews daily Front Office work and activity reports generated by the Night Audit team.
Performs other duties as assigned. The University reserves the right to add or modify responsibilities at any time.
The Qualifiers:
Minimum Education: Associates degree Combined experience/education as substitute for minimum education
Minimum Experience:
Two years of front office supervisory experience in a three or four-star hotel environment.
Strong written and verbal communication skills with the ability to effectively resolve conflicts.
Excellent interpersonal skills and the ability to build rapport and maintain positive relationships with employees at all levels.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values.
What We Prefer:
Related undergraduate study.
Three years experience.
USC experience in related field.
The Trojan Family Rewards:
We pride ourselves in creating theBEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit support advocates work-life balance and employee well-being. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!
The work culture thrives on mutual respect trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one Join us!
FIGHT ON!
The annual salary range for this position is $68640 - $70000 . When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
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Experience:IC
Full-Time