Front Office Supervisor
Front Office Supervisor
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Job Description
Join the team at Oaks Cypress Lakes Resort nestled in the beautiful Hunter Valley. Were looking for a passionate and experienced Front Office Supervisor to lead our front desk team full-time. This is a fantastic opportunity to step into a leadership role at one of our most picturesque resort locations with a supportive team culture and great employee benefits.
What Youll Be Doing:
- Lead and inspire the front office team to consistently deliver outstanding guest service.
- Welcome guests with warmth and professionalism ensuring a seamless check-in/check-out experience.
- Support daily operations ensuring accuracy efficiency and attention to detail.
- Mentor and guide team members fostering a positive and productive work environment.
- Respond to guest feedback and resolve issues with a proactive solution-focused approach.
HIGA Hourly Rate:
- Monday to Friday: $29.88 per hour
- Saturday: $37.35 per hour
- Sunday: $44.82 per hour
Qualifications :
What Youll Bring to the Role:
- Proven leadership experience in a front office or similar supervisory role with strong team coordination and people management skills.
- Solid background in hospitality ideally within a hotel or resort environment with a sound understanding of front office operations and guest service excellence.
- Exceptional customer service abilities with a calm and professional approach even during busy or challenging situations.
- Excellent time management and organisational skills with the ability to juggle priorities and ensure tasks are completed efficiently.
- High standard of personal presentation aligned with the professionalism and image of our brand.
- Flexibility to work across a rotating roster including weekends to meet the operational needs of the resort.
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
