Front Office Manager -S
Front Office Manager -S
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Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality accuracy and efficiency while upholding brand standards. This role is key to creating a welcoming atmosphere that leaves a lasting impression on every guest.
Key Responsibilities:
- Lead and manage all functions of the front desk operation including guest check-in/check-out reservations and guest services.
- Recruit train schedule and develop front office team members to ensure high performance and guest satisfaction.
- Ensure a warm welcoming and professional environment for all guests and visitors.
- Handle guest issues concerns and special requests promptly and professionally.
- Monitor and manage front office financials including cash handling room rates and billing accuracy.
- Ensure compliance with Hilton standards local regulations and company policies.
- Collaborate with other departments (Housekeeping Engineering Sales etc.) to ensure seamless guest service.
- Maintain knowledge of resort activities services and area attractions to assist guests effectively.
- Monitor performance metrics (e.g. SALT scores upselling success occupancy) and implement improvements as needed.
- Serve as Manager on Duty in rotation with leadership team.
Qualifications:
- High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
- Minimum 23 years of front desk or guest services supervisory experience preferably in a full-service or resort setting.
- Proven leadership and team management skills with a guest-first mindset.
- Strong communication organizational and problem-solving abilities.
- Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
- Must be able to work a flexible schedule including weekends holidays and evenings.
Benefits:
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
- Uphold and role model the companys values while encouraging your direct reports to embody our values that drive collaboration intuitive service and trans local hospitality
- Demonstrate passion and aptitude for all aspects of a guests experience coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
- Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
- Serve as the tour guide for all hotel experiences a guest may encounter following your intuition to uncover each guests likes or dislikes enabling you to add a personalized touch that creates a special memory
- Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved ensuring an environment where associates feel supported and valued to exceed guests needs
- Be knowledgeable in all matters related to the safety security satisfaction and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations and verifies all associates aretrained and following proper emergency procedures
- Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
- Act as a key partner with the General Manager and the operations leadership team demonstrating a united front committed to providing the best possible guest experience
- Actively participate in recruitment training scheduling supervising coaching and motivation of all Guest
- Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department
- Execute the delivery of property events to in-house guests and future guests
- Foster open lines of communication within the department by helping to facilitate daily line ups weekly leadership meetings and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the departments key priorities
- Coach and mentor your team on the development of their skill set fostering an environment of continuous growth; effectively use corrective action to address root causes of issues course-correcting any missed opportunities
- Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye
- Monitor all reservation channels verifying that detailed reservation information is collected and handled properly according to standards and protocol
- Champion departmental and hotel-wide initiatives and best practices (e.g. Lobby Ambassador and Manager on Duty programs) by ensuring you take the time to communicate train and coach associates on the purpose ofeach initiative
- Maintain regular communication with the General Manager to provide updates discuss plans communicate needs and align on priorities understanding that flexibility with your responsibilities is paramount to support a successful operation.
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Required Experience:
IC
Employment Type
Full-Time
