Front Office Specialist
Front Office Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Specialist serves as the first point of contact for patients clients or visitors and plays a vital role in creating a welcoming and professional environment. This position is responsible for managing front desk operations including greeting guests scheduling appointments handling incoming communications and supporting administrative tasks to ensure efficient office workflow. The front office specialist will:
Greet and check in clients patients or visitors in a courteous and professional manner
Answer and route incoming phone calls take messages and respond to inquiries
Schedule confirm and manage appointments using office software
Collect and verify insurance information identification and other necessary documentation
Process payments co-pays and maintain accurate billing records (if applicable)
Maintain a clean organized and welcoming reception area
Handle mail deliveries and other front desk correspondence
Collaborate with clinical administrative or operational staff to ensure efficient service
Maintain patient or client confidentiality in compliance with HIPAA or applicable privacy regulations
Perform data entry filing and other administrative support as needed
Qualifications :
High school diploma or equivalent required; associate degree or related certification preferred
Prior experience in a receptionist front desk or administrative support role (preferably in a physical therapy healthcare or office setting)
Strong verbal and written communication skills
Proficient in using office software (e.g. Microsoft Office scheduling systems EHR/EMR software)
Exceptional organizational and multitasking abilities
Friendly professional demeanor with a customer-service orientation
Ability to handle confidential information with discretion
Additional Information :
Compensation: Hourly rate of $16 - $19 depending upon experience
- Excellent benefits package including 401k health dental vision and generous Paid Time Off
- Employee discount plans
- Employee Assistance Program (EAP)
- Investment from a company that wants you to succeed and thrive
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
