Computer Services Technician
Computer Services Technician
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 76845 - 93356
Vacancy
1 Vacancy
Posted on :
06-06-2025
Job Description
Nature of Position
The Information Technology Department serves our community by exploring developing implementing and supporting effective and innovative use of technology through teamwork collaboration innovation and accountability to our departmental partners. Responsibilities include planning developing implementing and supporting the IT systems and networks throughout the City of Alameda.
Our Mission: Make work life easier through the use of technology.
- Customer Service work collaboratively with other departments and organizations to improve the quality of life in the City through economic development establish and maintain partnerships with entities city-wide to create a city-wide support infrastructure for technology and telecommunications that will increase support and services to the City of Alameda team members and constituents.
- Embrace Innovation - achieve innovative practical and reliable solutions to City problems optimize processes through information technology leadership and professional services
- Networking Infrastructure implement and maintain a high-speed reliable and secure networking infrastructure that provides highly available and secure applications and web services.
- Project Management develop maintain and implement technology projects in a cost effective timely and efficient manner.
- Team Building - provide an exciting challenging and rewarding environment where team members derive satisfaction from challenging assignments continued professional growth personal accomplishments and the success of the City of Alameda departments in meeting their operational and service objectives.
Under general supervision the Computer Services Technicianprovides enterprise technology systems support. Installs configures troubleshoots and maintains a variety of computers and peripheral equipment including mobile devices displays printers modems and other hardware and software; provides hardware and software related training technical assistance and support to computer users. Upholds cybersecurity practices by coaching users on best practices and maintaining up to date and patch levels on end user hardware and software. Performs other related work as required. The current vacancy exists in the Information Technology Department.
Benefits of Employment
For a comprehensive listing of benefits see the Benefit Matrix here- Schedule: Four day 36-hour work week (Monday through Thursday)
- CalPERS Retirement: Classic Members: 2% at 55 formula 8.868% contribution; New Members 2% @ 62 formula8.75% contribution.
- Medical: The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available
- Dental: Comprehensive dental coverage provided to employees and their eligible dependents.
- Vacation: Starting with 75 hours annually and increasing with years of service.
- Holidays: 11 City Holidays and 3.5 floating Holidays
- Sick Leave: 90 hours annually; unused sick leave is converted to service credit at retirement
Examples of Duties
- Installs upgrades and migrates user computer workstations mobile devices and various other electronic devices and related hardware.
- Provides technical support user assistance and training; responds to user questions and concerns and assists in interpreting user needs and implementing solutions.
- Trouble-shoots hardware problems; diagnoses and resolves problems and malfunctions related to personal computers and peripherals; inspects and tests equipment to determine feasibility of repair; orders and installs replacement parts or secures warranty-covered repair; operates test equipment and related tools and equipment.
- Installs tests trouble-shoots and maintains computer hardware and software including personal computer operating systems; performs computer hardware and software upgrades; analyzes and corrects software errors; recommends changes in hardware software and utilities as appropriate.
- Maintains up-to-date information regarding software needs and software availability from manufacturers; previews software; evaluates software releases for prospective applicability; recommends the purchase of new and replacement hardware and software.
- Communicates with vendors suppliers and staff concerning equipment and program installations and warranties.
- Participates in inventory and equipment tracking. Prepares and maintains various inventory and help desk reports summaries and records.
- Provides end user guidance and training on cyber security best practices such as avoiding phishing attempt and malware.
- Participates and upholds defined procedures for system security confidentiality and data backups.
- Installs upgrades and migrates user computer workstations utilizing system imaging technology.
- Establishes and troubleshoots basic Local Area Network (LAN) connectivity with computers and mobile devices.
- Maintains help desk ticketing system and knowledge base. Escalates unresolved issues to appropriate IT resource. Ensures tickets are prioritized and resolved in a timely fashion. Maintains end-user communication of updates for extended unresolved issues.
- Supports audio video and conferencing equipment in conference rooms.
WORKING CONDITIONS- Indoor office environment.
- Ambient office sounds and noises such as speaking working office equipment and software.
- Travel to City work sites and locations to conduct work.
- Dexterity of hands and fingers to operate a computer keyboard.
- Seeing to read a variety of materials.
- Sitting or standing for extended periods of time.
- Hearing and speaking to exchange information and make presentations.
- Ability to transport and install computers and related equipment involving physical dexterity moderate lifting and carrying of up to 50 pounds.
Employment Standards
Education/Experience
Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be:EducationGraduation from high school supplemented by college or technical course work in computer science and information systems.ExperienceProgressively responsible journey level experience in the installation setup troubleshooting and maintenance of computers and peripheral equipment and in providing technical user support for computer hardware and software. Experience with designated environments equipment systems and/or software is highly desirable. Certifications in CompTIA A and CompTIA Network
Knowledge
Knowledge of computer equipment applications operations and peripheral equipment; basic theory and principles of electronics; methods tools and procedures used in the installation repair maintenance enhancement and configuration of computers peripheral equipment and workstations; designated hardware software and operating systems.
Ability
Ability to effectively install configure trouble-shoot and maintain a variety of computers and peripheral equipment; train and provide technical support to users in computer operation and software use; learn and train users in software specific to staff needs; read and interpret documents such as operating and maintenance instructions and technical procedure manuals; effectively present information and respond to questions from staff vendors and the general public; define problems collect data establish facts and draw valid conclusions; interpret an extensive variety of technical instructions and work effectively with abstract and concrete variables; schedule and perform work to meet established time lines; establish and maintain accurate records; prepare reports and summaries; maintain level of knowledge required for satisfactory job performance; establish and maintain effective working relationships with employees vendors contractors and the public.
Special Requirements
Willingness and ability to work outside regularly scheduled hours to meet operational needs.
Other Requirements
Possession of a valid California Drivers License and satisfactory driving record at the time of appointment is required as a condition of initial and continued employment only if the operation of a vehicle rather than the employees ability to get to/from various work locations in a timely manner is necessary to perform the essential functions of the position.
Selection Process
The examination process may include an application and supplemental questionnaire evaluation a written exam a performance exam and/or an oral interview. The examination process may test for but is not limited to the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidates technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date time and location of examinations approximately two weeks in advance. Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the Citys Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment you must furnish proof of your identity and eligibility for employment in the United States as required by the U.S. Citizenship and Immigration Services.
E-Verify
The City of Alameda utilizes the Federal governments E-Verify program and new employees must provide documentation to establish both identity and work authorization which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).
Veterans Preference Credit
A job applicant qualifies as a veteran if honorably discharged from active military reservist or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses the 18 months active-duty requirement need not be fulfilled. An applicant claiming veterans preference credit must attach to their application a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.
An Equal Opportunity Employer
The City of Alameda is proud to be an Equal Employment Opportunity and affirmative action employer. We celebratediversity and do not discriminate based on race religion color national origin sex sexual orientation age veteran statusdisability status or any other applicable characteristics protected by law.
In compliance with local state and federal laws and regulations the City of Alameda will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than the final filing date for receipt of applications otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Human Resources Department 1- 2263 Santa Clara Avenue Rm. 290 Alameda 94501. Requests can be made via email phone or in writing via U.S. mail.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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