Marketing Representative
Marketing Representative
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Job Description
General Summary of Duties: Provide exceptional customer service to all guests both external and internal.
Typical Physical/Mental Demands: Ability to stand for long periods of time ability to lift carry and manipulate supplies weighing up to 25 pounds requires bending and/or reaching from floor level to approximately 6 feet in height; requires normal vision and hearing range eye/hand coordination and ability to distinguish letters and symbols proficient with working regular office equipment (computer telephone radio calculator copy machine and fax machine); excellent customer service skills and have a professional demeanor; ability to communicate directly telephonically and electronically with co-workers guests general public management in English both verbally and in writing; understands and complies with all policies and procedures job description and all other instructions.
Typical Working Conditions: Work is performed in Caesars Rewards or Laurel Lounge and/or an office environment; regular face-to-face interaction with guests as well as interactions over the phone; ability to tolerate varying conditions of temperature noise levels; illumination and air quality.
Example of Duties (includes but is not limited to the following):
to and understand all Grand Victoria Casino and Marketing standards policies and procedures.
a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS).
to comply with and maintain the Grand Victoria Casinos Family Style Service.
to answer a variety of questions regarding Grand Victoria Casino and services.
enroll new members into the Caesars Rewards program.
input player information into the Casino Management System.
answer all questions related to direct mail programs and mail delivery seeking out clarification from management as needed.
to all Caesars Rewards policies and procedures as outlined in various program related manuals.
for the execution of all aspects of the Caesars Rewards program.
all tasks that may be assigned in the future.
Performance Requirements (knowledge skills and abilities): Ability to read write and speak in English; working knowledge of Microsoft Office products; working knowledge of Patron Management System; capacity to work well with others and handle stressful situations with ease; possess effective listening skills and excellent face-to-face guest service and communication skills; maintain confidentiality of sensitive information a professional image and enjoy working with and assisting guests; have the ability to work any shift.
Qualifications: High school diploma/GED preferred. One year of face-to-face customer service experience required.
Certificate/License: Level 3 Occupational Illinois Gaming Board License
Salary Range: $16.50 - 17.25 per hour (Depending on Experience)
Benefits:
Full Time:
Medical Dental Vision Life & Disability Insurance 401(k) Paid Time Off Education Assistance Team Member Discounts
Required Experience:
Unclear Seniority
Employment Type
Full-Time
