Lab Manager I
Lab Manager I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Serve as the first level Help Desk for the TEN Labs systems and accounts
- Assist new user setup of equipment accounts and tools
- Respond to user requests via email walk-ins phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users as well as maintaining inventory database.
- Provide support for systems administration tasks such as patching updating and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts Virtual Private Network (VPN) Virtual Desktop Infrastructure (e.g. Citrix) and MacBook to users
- U.S. Citizenship
- Active DoD Secret Clearance TS/SCI Clearance is preferred
- Must be able to obtain DHS Suitability
- BS Computer Science Computer Engineering Computer Information Systems Computer Systems Engineering or related degree; or HS Diploma and 3 years of directly relevant experience.
- 1 years of directly relevant experience
- Experience with multiple operating systems to include Windows Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
- Security
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix VMWare)
NewGen is a technology consulting services company solving some of the public and private sectors toughest challenges across Enterprise Management Cyber Security and DevOps. While we are vendor agnostic many of our consultants offer expertise in IBM products an-d services. We know that to find and hire the best fit we must offer interesting work at the best rate possible. By partnering with us you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require.#CJ
Required Experience:
Manager
Employment Type
Full Time
