Chief Product Officer (CPO)
Chief Product Officer (CPO)
Posted on :
06-06-2025
Employer Active
1 Vacancy
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Job Description
Chief Product Officer (CPO) Paytm Payments Bank Ltd.
Location: Noida
Experience: 15 Years
Function: Product Strategy & Development
Reporting to: Chief Operating Officer (COO)
Industry: Digital Banking / Payments / FinTech
About the Role
Paytm Payments Bank Ltd. (PPBL) is looking for a seasoned and visionary Chief Product Officer (CPO) to lead the Banks product strategy and execution across all digital banking offerings. The CPO will be instrumental in driving product strategy enhancing customer experience innovation and ensuring regulatory compliance across key products like Wallet CASA (Savings & Current Accounts) FASTag IMPS UPI and other payment solutions.
This is a senior leadership role requiring deep domain expertise exceptional cross-functional leadership and a strong understanding of the Indian regulatory and digital banking ecosystem.
Key Responsibilities
Product Leadership & Strategy
1. Lead the overall product strategy and roadmap for all core banking and payment products including Wallet CASA UPI FASTag IMPS and more.
2. Translate business vision into customer-centric scalable and regulatory-compliant digital solutions.
3. Own the full product lifecycle from ideation and development to launch scale-up and optimization.
Customer Experience & Journey Ownership
1. Drive best-in-class user journeys across mobile and web platforms.
2. Leverage customer insights analytics and feedback to improve product performance and satisfaction.
3. Continuously track and improve metrics such as NPS adoption engagement and churn.
Regulatory & Compliance Alignment
1. Ensure product offerings adhere to all applicable RBI NPCI UIDAI and other guidelines.
2. Collaborate closely with Compliance Risk Legal and Audit teams to ensure full regulatory alignment and audit readiness.
3. Proactively identify and mitigate product-related risks.
Cross-functional Collaboration & Team Management
1. Work closely with Tech/Engineering Operations Business Compliance and Customer Service to ensure seamless execution.
2. Act as the primary product interface with senior leadership and external stakeholders.
3. Lead and mentor high-performing product team.
Performance Monitoring & Governance
1. Define and track KPIs across product performance customer metrics and operational efficiency.
2. Present key product updates and risk reviews to internal governance forums and regulatory bodies as required.
Desired Candidate Profile
Experience
1. Minimum15 years of overall experience with at least 10 years in leadership roles in digital banking payments or fintech.
2. Demonstrated success in launching and scaling digital financial products especially Wallets CASA UPI FASTag IMPS and related services.
3. Strong understanding of regulatory frameworks compliance and risk in banking or payments.
4. Experience in managing large teams and complex cross-functional initiatives.
Skills & Competencies
1. Deep product management expertise with a customer-first mindset.
2. Strong knowledge of digital payment systems APIs banking systems and mobile platforms.
3. Ability to operate in a highly regulated and fast-paced environment.
4. Excellent stakeholder management and communication skills.
5. Strategic thinker with strong execution focus.
Education
1. Bachelors degree in Engineering Technology or Business.
2. MBA or advanced degree is preferred from top ranked universities.
Why Join Us
1. Opportunity to shape the future of digital banking and financial inclusion at scale.
2. Lead high-impact product innovation in one of Indias most trusted payments banks.
3. Work with passionate teams in a mission-driven and regulated fintech environment.
How to Apply
Required Experience:
Chief
Employment Type
Full Time
Key Skills
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