Staff Product Engineer
Staff Product Engineer
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Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
As a Staff Engineer you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems and work closely with designers product managers researchers and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
Learn more about our engineering culture at
What will I be doing
As an experienced engineer you will:
Contribute to our technical architecture as we grow. We scale to service requests from all our customers customers. Were growing and so are they.
Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece feature flagged out of sight.
Contribute to all phases of software development including ideation prototyping design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
Play an active role in hiring mentoring and career development of other engineers
Raise the bar for technical standards performance reliability and operational excellence
What skills do I need
Ideally youve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something youve created
Significant demonstrated impact that your work has had on the product and/or the teams
Deep knowledge of a high-level programming language (for example Ruby Python Perl etc.) but it doesnt need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
You will have experience with Distributed systems
2 years of experience as the primary technical leader for a team
Experience collaborating directly with product teams and designers and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.
Benefits
We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
- If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Is this role not quite what youre looking for Join our Talent Community to stay connected with us.
Required Experience:
Staff IC
Employment Type
Full-Time
