Case Manager - Research Integrity and Complaints

• Employment Type: Full Time 35 Hours per week
• Duration: Fixed Term 12 months parental leave contract until July 2026
• Remuneration: $100K - $107K (Level 6) or $110K-$119K (Level 7) depending on experience and role responsibilities 17% Superannuation
• Location: Kensington NSW (Hybrid Flexible Working)

Why Your Role Matters:

The Case Manager plays a key role in managing complaints and allegations of misconduct across Conduct and Integrity functions according to the Universitys policies and procedures. This role is notionally assigned to the Research Integrity stream but may assist the wider Conduct and Integrity functions as needed.

This is a parental leave cover until July 2026. This role has no direct report.

Responsibilities:

This role is what is referred as broadbanded which means it sits across two different levels depending on the ownership and complexity of the tasks and the persons experience.

At a Level 6

• Analyse and respond tactfully and sensitively to issues and queries
• Apply codes of conduct policies and procedures in managing complaints and allegations
• Use a range of systems and processes to document and manage cases and to ensure the University meets its compliance and reporting obligations
• Promote a UNSW culture of ethical decision making by staff and students
• Support the Senior Case Managers and Manager to prepare documents and reports
• Build and maintain effective working relationships with key stakeholders

At a level 7

In addition to the above you will have to:

• Manage the investigation process: collecting and interpreting evidence interviewing drafting correspondence advising stakeholders recommending outcomes preparing reports providing secretariat support for relevant committees conducting inquiries and maintaining up-to-date records and files
• Provide advice to Faculty School and Division staff and assist in review and development of policies and procedures.

You can see the full details of the responsibilities across level 6 and 7 in the job description (if you are not seeing this ad on the Careers Website please visit the official UNSW careers website and look for the job description at the bottom of the ad).

Who You Are:

You could be an experienced complaint handler paralegal someone who is passionate about contributing to a culture of responsible conduct of research and would like to apply your skills and experience in a new way. You have the following skills and experience:

For a level 6

• Proven experience in case and complaint management
• A strong professional communicator and analytical thinker with ability to accurately identify and articulate issues verbally and in writing
• Possess high emotional intelligence and stakeholder management abilities
• Resilient with sound judgement and the ability to keep matters confidential
• Possess excellent organisation and time management skills
• Experience in a legal or compliance environment is beneficial

For a level 7

In addition to the above points you will need substantial experience working on complex case and complaint management and working on investigations.

We welcome and encourage applications from individuals who do not meet the specific criteria set out in the position description but have transferable skills such as those from a legal compliance or research background.

Working hours are Monday to Friday business hours. The team works on a hybrid basis (3 days home/2 days in the office at Sydney UNSW Campus)

Recruitment process: Please submit your resume as well as cover letter outlining why you believe your experience is relevant to this role and your motivation. You will be asked a couple of additional questions in the application form (you will be able to save and go back to the questions at a later stage before submitting).

Closing date: 19 June at 7PM.

Get in touch for any question or support: Anne de Voronine Talent Acquisition Associate

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.