Fraud Investigator
Fraud Investigator
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$ 70000 - 110000
1 Vacancy
Job Description
About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be Americas Small Business Bank. Our products help customers buy build and expand their business and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
Completes comprehensive analyses on suspect reports or fraud alerts. Investigates suspicious events to resolution. Takes appropriate actions to prevent and/or minimize losses for Live Oak Bank and its customers. Fraud Investigator also works closely with Customer Success and Deposit Operations (re: Chargebacks Disputes and New Accounts) as well as Compliance officers and all other internal teams to mitigate risk.
What Youll Do at Live Oak
Track and document action taken in a timely and accurate manner. Open cases in the established case management system to include all records as defined by management.
Conduct thorough investigations related to deposit accounts loans electronic transactions wire transfers check fraud and other banking products.
Review system-generated alerts to identify fraudulent activity related to ACH debit and credit card wire digital banking account openings and other payment mechanisms. Determine action required to protect the Banks assets; work with management on handling more complex cases as required.
Identify potential fraudulent schemes through the research process for the engagement of law enforcement personnel.
Work closely with law enforcement and other financial institutions when necessary.
Monitor consumer transaction and account activity for potentially fraudulent activity including identity theft account takeover ACH Check Wire loan and other identified risks.
Communicate professionally with customers financial institutions and other Bank personnel to resolve problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
Prepare and submit SARs in compliance with FinCEN regulations.
How Youll Do It
Remain current on national and global fraud trends to incorporate into daily activities as appropriate.
Work with Fraud Analytics to monitor existing fraud models/strategies and ensure they meet false-positive and detection rate criteria.
Explain variances and recommend remedial actions.
Assist in the implementation of new fraud strategies to mitigate fraud losses associated with online banking activity.
Required and Preferred Experience
A Bachelors degree - Preferred
3 - 5 years of experience in risk management payment processing fraud investigation chargeback representation or law enforcement Required
Must have working knowledge of fraud schemes scams and fraud systems Required
Knowledge of card processing payment fraud prevention/detection techniques and/or On-line Fraud Management - Required
Professional Certifications (CAMS CFE etc...) Preferred
Excellent PC and technical proficiency in Microsoft Word Excel and PowerPoint - Required
Strong analytic and problem-solving skills - Required
Our Values
Dedication:Possess a deep commitment to Live Oak Banks mission and core values exemplified through a strong work ethic adaptability and pride in your work.
Ownership:Take initiative to deliver positive results by proactively and creatively solving problems while maintaining a high degree of quality.
Respect:Treat everyone courtesy politeness and kindness.
Innovation:Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration accountability and trust with others and understand that together we do more
For a detailed overview of our employee benefits please visit: Oak Bank is an Affirmative Action and Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information veteran status or disability. Equal access to programs service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at.
Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills experience and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave including but not limited to Arizona California Colorado District of Columbia Maine Maryland Massachusetts Michigan Nevada New Jersey New Mexico New York Oregon Rhode Island Vermont and Washington.
Employment Type
Full-Time
