Service Project Manager
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Job Description
Date Posted:
Country:
Saudi ArabiaLocation:
Otis Elevator Company Saudi Arabia Ltd 1st Floor Tower A Al Malga Business Center Anas Bin Malik Street Al Malga Riyadh Saudi ArabiaThe role holder is responsible for leading Service Field teams within assigned branch/territory to execute repair modernization and other technical field service projects optimize team efficiency and enhance customer experience. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.
Key Responsibilities:
- Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
- Monitors Service Field projects within assigned branch/territory ensuring cost and progress are tracked and potential issues mitigated.
- Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field teams compliance to the plan.
- Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPIs are achieved in a timely manner.
- Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
- Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
- Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
- Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
- Monitors Service Field projects within assigned branch/territory ensuring cost and progress are tracked and potential issues mitigated.
- Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field teams compliance to the plan.
- Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPIs are achieved in a timely manner.
- Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
- Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
- Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis Entitys commitment to customer service.
- Implements corrective actions to remediate operational and performance problems
- Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
- Prepares performance reports for the Service Field teams within assigned region.
Minimum Qualifications:
- Bachelors degree in Engineering/Business Administration or equivalent
- Masters degree in Engineering/Business Administration is preferred
- Relevant certification such as Certified Construction Manager (CCM) Project Management Professional (PMP) or equivalent is preferred
- Minimum of 5 years of relevant experience in managing field operations in a construction/engineering organization
- At least 4 years in positions of progressively increasing managerial responsibilities
- Fluent written and spoken English essential Arabic preferred
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Required Experience:
IC
Employment Type
Full-Time
