Help Desk Tier I Support
Help Desk Tier I Support
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Job Description
Job Details
Help Desk Tier I Support
Level: Experienced
Job Location: Poland
Position Type: Full Time 40 Hours Per Week
Education Level: Advanced Certifications
Travel Percentage: Limited
Job Shift: All
Job Category: Network Service Support
Overview
DataPath Inc. is a global leader in remote satellite-based communications solutions that solve our customers toughest communications challenges in urgent time frames and under extreme specialize in enabling complex communication networks that are critical to the operations of the Department of Defense Civilian Government and Commercial markets.
This position supports the U.S. Army Project Manager Tactical Network (PM TN) Global Field Service Representative (FSR) Support Services program. The program provides FSR support of communications for the Government primarily for operability and sustainment of the Tacticaland Strategicantenna system such as the Deployable Ku Earth Terminal (DKET) Mobile DKET Secure Internet Protocol Router (SIPR)/Non-Secure Internet Protocol Router (NIPR) Access Point (SNAP) United States Marine Corps (USMC) Support Wide Area Network (SWAN) and Commercialization efforts Micro Very Small Aperture Terminal (mVSAT) VSAT Inflatable Satellite Communications (SATCOM) Terminal (ISA) CJNCC NETOPS Multinational Information Sharing (MNIS) Combined Enterprise Regional Information Exchange System (CENTRIXS) Coalition Partner Network-X (CPN-X); and Combined Joint Task Force (CJTF)-OIR AO-wide Network but are not limited to only these terminals and support.
Help Desk Tier I Support personnel perform a wide range of activities in providing information and assistance resources that troubleshoot problems with computers or similar products on the network.
Responsibilities
- Candidate must be prepared to live and work in the country of Poland.
- Must be willing and able to work all shifts including nights and weekends.
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
- Participate in daily and weekly workplace meetings as required.
- Abide by all corporate Government and local labor laws and regulations.
- Apply performance standards and quality control standards as directed by Standard Operating Procedures.
- Abide by all safety and security rules and regulations.
- Perform other duties related to the job position.
Qualifications
This position requires:
- US Citizenship
- US DOD Secret Clearance
- A valid current US Passport
Required Certifications - Must possess one (1) of the following certifications:
- A CE
- CCNA-Security
- Network CE
- CND
- SSCP
- Must maintain active certification throughout employment
Additional Requirements:
- An Associates degree in Networking is preferred.
- Minimum seven (7) years of professional work experience with IT systems.
- Minimum four (4) years of professional work experience in IT customer support.
- Minimum two (2) years of experience in a military environment.
- In lieu of degree must possess eleven (11) years of related specialized work experience.
- Effective interpersonal and communication (written and verbal) skills.
DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork integrity innovation leadership and an unwavering commitment to our customers.
Required Experience:
Senior IC
Employment Type
Full-Time
