Business Support Advisor
Business Support Advisor
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Job Alert
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£ 25000 - 26000
1 Vacancy
Job Description
Overview
Job role: Business Support Advisor
Salary: 25000 - 26000 up to 6% bonus per annum
Working location: Milton Keynes (Hybrid)
Employment type: Full time permanent
Job summary:
Are you ready to play a pivotal role within our Business Support & Improvement Team NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a pivotal role in raising standards in house building and protecting homeowners all while working in a vibrant and inclusive environment.
What youll be doing
- Handle calls emails and enquiries from builders developers and NHBC staff becoming the trusted point of contact.
- Process Commercial Building Control Notices ensuring everything runs smoothly.
- Effectively manage diverse processes taking full ownership to ensure each one is successfully completed from start to finish.
- Assist managers with secretarial tasks including diary and travel coordination making their lives easier.
- Manage outgoing post and consultations with authorities keeping everyone in the loop.
- Maintain communication with departments ensuring tasks are completed efficiently and effectively.
- Coordinate the transfer of information between customers and professional bodies ensuring seamless operations.
- Keep accurate records and chase outstanding information ensuring nothing falls through the cracks.
- Update department content on the Hub and identify opportunities for improving efficiency.
- Support team projects and new processes bringing your unique skills to the table.
What were looking for
- Previous experience working in an office call centre or business support environment ideally with exposure to structured processes
- Confident working across multiple systems and processes with strong organisational skills
- Comfortable using Microsoft Office tools (e.g. Outlook Excel Teams) and able to pick up new systems quickly
- Strong administrative skills including scheduling data entry and inbox management
- Excellent written and verbal communication skills with a professional and approachable manner
- A proactive mindset able to prioritise tasks meet deadlines and manage a varied workload
- A team player whos also comfortable working independently and taking ownership of tasks
- Sharp attention to detail especially when handling information following processes or supporting others
What we offer
Our benefits package includes:
- 27 days annual leave bank holidays
- holiday purchase scheme
- enhanced pension scheme (up to 10.5%)
- life assurance
- subsidised private medical insurance
- employee discounts platform
- two days volunteer leave
- enhanced maternity paternity adoption leave and pay for all new parents
many more!
Who we are
At NHBC we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern family-friendly employer were in a phase of rapid growth embracing technology data and new ways of working. Were seeking passionate skilled and driven individuals to join us on this exciting journey.
Once onboard youll have access to fantastic opportunities for personal and career growth. Youll receive thorough training continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request were always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly with dignity and respect and free from discrimination. Our active employee networks support colleagues and their allies providing safe spaces for open conversations and idea-sharing.
#li-hybrid
Responsibilities
What were looking for
- Minimum of 2 years senior secretarial and administration experience.
- Experience in a busy operational support environment.
- Excellent communication and organisational skills able to work accurately under pressure.
- Self-motivated adaptable and a team player who can manage their workload effectively.
- Proactive with problem-solving skills and a keen eye for detail.
What we offer
Our benefits package includes:
- 27 days annual leave bank holidays
- Holiday purchase scheme
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Two days volunteer leave
- Enhanced maternity paternity adoption leave and pay for all new parents
many more!
Qualifications
Who we are
At NHBC we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern family-friendly employer were in a phase of rapid growth embracing technology data and new ways of working. Were seeking passionate skilled and driven individuals to join us on this exciting journey.
Once onboard youll have access to fantastic opportunities for personal and career growth. Youll receive thorough training continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request were always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly with dignity and respect and free from discrimination. Our active employee networks support colleagues and their allies providing safe spaces for open conversations and idea-sharing.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
